Implementation Representative III

Why UKG:

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you.

Job Summary: The Electronic Data Interchange (EDI) Specialist will be part of the ReadyBenefits, powered by UKG, team. This role is responsible for technical and configuration support for our customers EDI integrations. They will oversee
all technical tasks for multiple customers. Duties and Responsibilities: Complete the following technical recurring tasks for multiple customers: Monitor connectivity and production errors Ensure file delivery and integration up time Customer ad-hoc requests
as needed Troubleshoot connections and file delivery issues Research and resolve system errors and draft a root-cause analysis Interpret benefit plan documents and understand the system configuration/setup implications of the plan design requirements Manage
open enrollment activities including file deliveries and census files Follow department protocols and Standard Operating Procedures (SOPs) Track time spend on tasks/activities Identify process improvement opportunities based on current workflows in the department
Required Qualifications: Working knowledge of EDI support and employee life-cycle U.S. Benefits Administration, related regulations, ERISA guidelines, and HIPAA Compliance. 3-5 years technical experience with EDI support on Benefit Administration Software and/or
other HCM Benefits Administration technology solutions including minimum of 2 years of customer service experience. Proven ability to handle multiple projects while consistently meeting deadlines Proficient in English, both verbal and written Proficient using Microsoft Office suite (Excel, Word, PowerPoint, etc.) Ability to work 6:30pm - 3:30am IST to align to customers working hours Preferred Qualifications: PlanSource/Benefits Prime experience/Customer service experience. Bachelor's degree and equivalent work experience

Company Overview:

UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry - because great organizations know their workforce is their competitive edge. Learn more at ukg.com.