Implementation Representative I

Why UKG:

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you.

UKG is currently seeking a customer focused and experienced individual to join our Tax Registrations Customer Solutions Team. The potential candidate will be primarily responsible for working with UKG Pro Payment Services Customers to apply for and obtain State/Local Tax Identification #'s on the customers behalf while working collaboratively with cross functional work groups to have configured in the UKG Tax Software System. Focus will be to work effectively and prioritize to deliver timely results while keeping a customer first mentality knowing the impact and sensitivity a tax code setup can have. The position will require regular communication with UKG team members, the customer, and applicable tax agencies. A qualified candidate will have strong customer service skills accompanied with payroll tax knowledge and/or payroll tax registration experience. The position will demand strong organizational skills accompanied with attention to detail and persistent follow up.
Duties and Responsibilities:
• Work directly with UKG Pro Payment Services customers and State/Local tax agencies
• Registers/applies for State/Local payroll tax identification numbers on behalf the client
• Works collaboratively with cross functional work groups
• Coordinates and/or facilitates Tax ID's to be configured in the UKG Tax Software System.
• Prioritize, organize, and execute project work to meet customer deliverables
• Participate and/or facilitate customer conference calls to provide status updates
• Provide project status updates frequently to customer
• Sets clear expectations w/customer including any changes to original project timeline
• Provide outstanding customer service via written and verbal communication
• Meets & respond timely to project SLA's & inquiries
• Generate tax agency follow up & correspondence
Required Qualifications:
• Experience working independently in a fast paced and rapidly changing environment, as well as collaborating and coordinating with multiple stakeholders, both internal and external
• Intermediate Excel
• Smartsheet knowledge is a plus
• AI knowledge is a plus
• Basic knowledge of payroll fundamentals
• General knowledge of payroll employer taxes
• Exceptional written & verbal communication skills:
• Ability to exercise a high degree of collaboration and problem solving
• A proven ability to manage multiple concurrent projects
• Acute attention to detail
• Excellent organization skills while managing to critical deadlines
Preferred Qualifications:
• 1-2 years of experience in payroll and/or tax background
• Experience registering and obtaining State/Local Payroll Tax ID#'s
• Experience working with State/Local Tax Agencies

Company Overview:

UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry - because great organizations know their workforce is their competitive edge. Learn more at ukg.com.

UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com