Human Resources Services Coordinator III
Why UKG:
At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do.
We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you.
Key Responsibilities
• Provide best-in-class customer service skills with a proactive approach to create exceptional customer satisfaction
• Provide support to customers by serving as the first point-of-contact to their employees
• Learn and navigate UKG Pro Payroll and Benefits systems to respond to end-user needs and inquiries
• Provide stellar support to our customer base using a variety of platforms including inbound phone calls, email, remote session, and CRM case management system with focus on CSAT and OSAT metrics
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• Ask relevant questions to define the root cause of a problem and generate solutions
• Provide explanation of benefits options based on customers summary plan descriptions and UKG knowledgebase
• Assist with life event changes for newly eligible employees, marriages/births and related dependent verifications
• Assist employees with Annual Enrollment related questions
• Assist employees with questions related to Payroll and Taxes
• Acquire and expand knowledge of product offerings, support policies and methods of support delivery
Required Qualifications
• Bachelor's degree in Business, HR, or related field.
• Minimum of 3 years of relevant experience in US HRO, Payroll, Benefits customer service/support teams
• Fundamentals of Payroll Certification - Preferred
• Strong verbal and written communication skills with demonstrated ability to communicate effectively
• Ability to set and manage customer expectations
• Effective collaboration and time management skills when presented with multiple tasks
• Experience in handling difficult or sensitive situations in a professional, timely, and thorough manner
• Highly motivated and team oriented
• Possess high degree of technical skills that can be applied to perform tasks effectively
• Detail oriented, exhibiting strong organizational, problem-solving, and analytical skills
• Understands priorities and what is most important to both internal and external customers
• Must be coachable and willing to learn
• Superior interpersonal skills with the ability to work with various types of customers
• Great listener while showing attentiveness, flexibility, patience, and empathy
• Flexible to work in night shifts - Eastern Standard Time (EST) and Pacific Standard Time (PST) time-zones
Company Overview:
UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry - because great organizations know their workforce is their competitive edge. Learn more at ukg.com.
UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.
Disability Accommodation in the Application and Interview Process
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- FSA With Employer Contribution
- HSA
- HSA With Employer Contribution
- Fitness Subsidies
- On-Site Gym
- Virtual Fitness Classes
Parental Benefits
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- Adoption Assistance Program
- Family Support Resources
- Adoption Leave
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Happy Hours
- Company Outings
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
- Volunteer Time Off
Financial and Retirement
- 401(K) With Company Matching
- Company Equity
- Performance Bonus
- Profit Sharing
Professional Development
- Tuition Reimbursement
- Mentor Program
- Shadowing Opportunities
- Access to Online Courses
- Internship Program
Diversity and Inclusion