Human Resources Services Coordinator II

With this position, you will have the opportunity to enter a career where you:
• Enhance your customer service and account management skills
• Support a Cloud-Based Enterprise application
• Become an authority at solving payroll, benefits and HR-related issues
• Work with a highly engaged and collaborative team
The job entails playing a critical role in supporting end users of our award-winning UKG Pro Payroll and Benefits solutions within a team environment. You will be providing in-depth analysis and timely resolutions or workarounds for employee needs. This role requires sharp analysis, problem determination, and troubleshooting skills.
Duties and Responsibilities
• Provide best-in-class customer service skills with a proactive approach to create exceptional customer satisfaction
• Provide support to customers by serving as the first point-of-contact to their employees
• Learn and navigate UKG Pro Payroll and Benefits systems in order to respond to end-user needs and inquiries
• Provide stellar support to our customer base using a variety of platforms including email, chats and CRM case management system
• Ask relevant questions to define the root cause of a problem and generate solutions
• Provide explanation of benefits options based on customers summary plan descriptions and UKG knowledgebase
• Assist with life event changes for newly eligible employees, marriages/births and related dependent verifications
• Assist employees with Annual Enrollment related questions
• Assist employees with questions related to Payroll and Taxes
• Acquire and expand knowledge of product offerings, support policies and methods of support delivery
• Develop strong relationships with internal partners and communicate with people at all levels of the organization via multiple communication channels
• Maintain discretion and professionalism with team members and customers
• Resolve issues by making quality decisions
Required Qualifications
• 1-3 years of customer service experience in email and/or chat support roles
• Strong verbal and written communication skills with demonstrated ability to communicate effectively
• Ability to set and manage customer expectations
• Effective collaboration and time management skills when presented with multiple tasks
• Experience in handling difficult or sensitive situations in a professional, timely, and thorough manner
• Highly motivated and team oriented
• Possess high degree of technical skills that can be applied to perform tasks effectively
• Detail oriented, exhibiting strong organizational, problem-solving, and analytical skills
• Understands priorities and what is most important to both internal and external customers
• Must be coachable and willing to learn
• Superior interpersonal skills with the ability to work with various types of customers
• Problem solver enjoys helping others
• Great listener while showing attentiveness, flexibility, patience, and empathy
• Flexible to work in Eastern Standard Time (EST) zones
Preferred Qualifications include...
• Experience with US payroll processing or benefits administration
• Knowledge of multi-state payroll tax laws
Experience, Education, Certification, License and Training:
• BCom/BSc/BA degree
• Certification in Benefits Administration industry a plus
• FPC/CPP Certification preferred

Company Overview:

UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry - because great organizations know their workforce is their competitive edge. Learn more at ukg.com.

UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com

Client-provided location(s): Noida, India

Job ID: ukg-HUMAN016470

Employment Type: OTHER

Posted: 2025-11-27T18:40:16