Business Applications Analyst II

Why UKG:

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you.

Primary/Essential Duties and Key Responsibilities:
• Develop and update advanced People Analytics reports across UKG products
• Provide ad-hoc limited customer-specific virtual training on topics beyond UKG

provided learning paths for UKG Pro Application and People Analytics.

• Proactively meets with customers to understand their People Analytics needs
• Deliver strategic consulting and best-practice recommendations for custom People Analytics needs
• Modify existing reports to meet evolving customer requirements
• Troubleshoot Business Intelligence/Cognos Analytics security and roles setup
• Create new basic dashboards/updates to existing dashboards based on customer requests.
• Provides customers with best practice recommendations and guidance.
• Work with Primary Analyst and various internal teams to drive long term strategic direction and process improvements while providing guidance on features, functionality, and necessary enhancements to the UKGPro system.
• Participates in conferences with users/groups.
• Track, manage, and oversee resolution of open project issues/items.
• Proactively communicate with customers to keep them apprised of project status and ensure they are on track with assigned responsibilities.
• Engage and work with the customer and internal teams to ensure they are informed of all relevant changes to the system and to coordinate activities or projects as necessary.
• Escalate non-routine inquiries and issues accordingly

Qualifications

Required Qualifications:
• Bachelor's degree (B.S.) in Computer Science, Bachelor's degree (B.S.) in Management Information Systems, or business-related field or 5+ years related HCM experience or a combination of education and experience preferred