Assoc Mgr. Professional Services Consulting

Why UKG:

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you.

Description:

About Us: UKG (Ultimate Kronos Group) is an industry market leader known for leveraging cutting-edge technology to revolutionize Human Capital Management, Payroll and Workforce management. As we continue to expand our product footprint globally, we are creating new opportunities in India. Join our dynamic team and contribute to our mission of providing innovative solutions that empower businesses and employees alike.

This position will provide you with an opportunity to work with cutting-edge technology for an industry leader. At UKG, we're continuing to expand our product footprint globally, and creating opportunities across APAC. Join us as an Associate Manager and you will be truly accountable for your own success within our business. Your superior communication and presentation skills alongside your knowledge of our Full Suite HCM Solution will ensure your ability to connect with our clients and associates.

Role Overview
As an Associate Manager, you will play a crucial role in supporting your team and ensuring the smooth operation of daily activities. Your responsibilities will involve overseeing resources and ensuring that tasks are completed efficiently to enable a seamless follow the sun implementation methodology. This role supports the internal Executive Sponsor for assigned projects, provides leadership throughout the launch cycle, and partners with other departments to deliver a launch experience aligned with, or exceeds expectations.

The team you will be leading will be responsible for implementing UKG's Full Suite HCM Solution to our customers, globally. You will serve as the delivery lead on UKG engagements by providing oversight to the project team and maintaining impactful relationships with the project team by:

Responsibilities
Clearly understanding the portfolio of project requirements and objectives while ensuring project profitability.

Drive consistency and repeatability of project delivery across the business to ensure tasks are completed on-time.

Proactively manage the health of projects thru on-going quality assurance techniques, reporting, and activities.

Maintain a high-level of customer satisfaction while managing customer escalations as required.

Accurately forecasting project staffing needs and work closely to staff projects while maximizing overall staff utilization.

Directly manage Project Management staff to inspire them to achieve their best and provide on-going career development/mentoring.

Identify and implement key improvement initiatives that result in efficiencies and innovations that benefit external and internal stakeholders.

Qualifications:
Bachelor's Degree in a Technical Field; MBA Desired.

8-10 Years of Work Experience; People Management Preferred.

Ambitious Experienced Professional Services Leader with proven Skills.

Strong Project Management Skills and Enterprise Software Experience.

Understanding of Professional Services Operations, including Performance Benchmarks/Levers, Resource Deployment, Staff Development, and Partner Management.

Business-Minded Leader with the Ability to understand Technical Situations and have an Executive-Level Presence and Credibility with Customers.

Demonstrated Experience in Selling Services as part of an Enterprise Software Company.

Outstanding People/Team Management and Communication Skills.

Knowledge of Workforce Management.

Ability to Travel, as needed.

Company Overview:

UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry - because great organizations know their workforce is their competitive edge. Learn more at ukg.com.

UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com