Assoc. Mgr. Professional Services Consulting

Why UKG:

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you.

Job Overview:
The Assoc. Mgr. Professional Services Consulting leads a support-level team responsible for One View services configuration and ongoing platform services. This role coordinates daily, ticket-based work, ensures high- closely quality and timely delivery, and partners with Implementation Services to support new customer onboarding. The supervisor also serves as an escalation point for internal stakeholders while mentoring and developing team members.

Key Responsibilities:
• Supervise and coordinate the day-to-day activities of a Platform Services support team.
• Manage and prioritize ticket-based work, including One View services configuration, payroll calendar generation, General Ledger design and configuration, and related platform requests.
• Oversee integrations between One View and UKG Pro HCM.
• Partner with Implementation Services to support new customer implementations and successful onboarding.
• Ensure operational results related to quality, accuracy, and timeliness of team deliverables.
• Mentor, train, and support team members; provide hands-on guidance as needed.
• Act as the first point of contact for customer and internal escalations.
• Identify and recommend improvements to processes and tools.
• Foster a culture of continuous improvement, recommending enhancements to processes and tools.

Qualifications
• Experience supervising or leading a support or platform services team.
• Strong understanding of platform configuration, integrations, and support operations.
• Ability to coordinate workloads, resolve day-to-day issues, and escalate complex challenges.
• Clear, concise communicator with strong collaboration and customer focus.
Reporting Relationship
• Reports to: Manager, Professional Services

Company Overview:

UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry - because great organizations know their workforce is their competitive edge. Learn more at ukg.com.

UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com

The pay range for this position is 27,800.00 € to 37,550.00 €. The actual base pay offered may vary depending on skills, experience, job-related knowledge and work location. In addition to base pay, employees may be eligible to participate in a performance-based bonus plan and to receive restricted stock unit awards as part of total compensation. Learn more about UKG's benefits and rewards at https://www.ukg.com/about-us/careers/benefits