Uber Eats SMB Account Manager CDMX

Beyond day-to-day account management, this role plays a key part in identifying scalable growth opportunities, strengthening portfolio health, and contributing to territory-wide strategic initiatives.

What The Selected Candidate Will Do

1. Own and execute market growth strategies for Mid Enterprise and Hero SMB restaurant accounts across CDMX and Toluca, ensuring alignment with regional and company-wide objectives.

2. Leverage advanced data analysis to inform commercial decisions, identify growth opportunities, diagnose performance gaps, and optimize both revenue and operational metrics.

3. Develop structured growth plans based on reporting, forecasting, and market trend analysis, translating insights into clear, measurable action plans for each account.

4. Drive portfolio performance through disciplined prioritization, focusing time and resources on high-impact opportunities while maintaining portfolio health standards.

5. Lead strategic business reviews and negotiations with key restaurant partners, influencing investment decisions (Offers, Ads, membership strategies) and securing long-term growth commitments.

6. Build and maintain strong executive-level relationships with key stakeholders within assigned accounts, positioning Uber as a strategic growth partner.

7. Collaborate cross-functionally (Operations, Marketing, Strategy, Support) to remove blockers, execute initiatives effectively, and ensure operational excellence.

8. Represent the Central territory in strategic discussions, contributing insights and scalable initiatives that strengthen overall segment performance.

9. Travel within the Central region as required to strengthen partnerships and ensure high-quality execution.

Basic Requirements

- Strong analytical mindset with the ability to interpret complex datasets and transform them into actionable strategies.
- Proven ability to generate measurable growth results through structured planning and execution.
- Experience managing a client portfolio with clear prioritization and performance tracking.
- Results-oriented with strong ownership and accountability.
- Excellent problem-solving skills and comfort operating in fast-paced, ambiguous environments.
- Strong teamwork and collaboration skills.
- High level of initiative and proactive attitude.
- Clear and structured communication skills (Spanish and English).

Preferred Qualifications

- Experience in marketplaces, tech, consulting, FMCG, or other performance-driven environments with revenue or portfolio ownership.
- Advanced Excel/Google Sheets skills; familiarity with SQL or BI tools is a plus.
- Experience managing Mid Enterprise or strategic SMB accounts, including negotiations and data-driven business reviews.
- Strong commercial acumen with experience building forecasts or growth plans.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.

Client-provided location(s): Mexico City, Mexico

Job ID: Uber-156504

Employment Type: FULL_TIME

Posted: 2026-03-06T00:10:51