Technical Account Manager - U4B
About the Role
The Uber for Business Global Solutions Engineering team is looking for sharp, highly motivated individuals to help build the Technical Account Manager (TAM) function. As a Technical Account Manager, you will manage the technical relationships for a group of Enterprise, and Mid-Market partners that utilize technical solutions in their relationship with Uber for Business (U4B).
The TAM will work closely with our external partners as well as internal stakeholders including sales, engineering, product, product ops, customer support, marketing, legal , and operations to manage and optimize business relationships while providing maximum value for our strategic U4B partners.
What You'll Do
• Work with deal makers and various cross-functional teams such as product, engineering, marketing, operations, legal, etc. to manage key technical relationships with business partner's engineering and product teams to drive maximum value through the partnership
• Partner with BD and Sales teams to sell-in and onboard partners to new products and solutions
• Own the plan and delivery of technology integration engagements with business partners by project managing resourcing, timelines, and dependencies with key stakeholders' input
• Work closely with business partners to successfully launch new technology integrations to win new accounts and grow existing accounts
• Be the technical point of contact for a group of businesses mapping up to the CTO level and navigate internal processes to provide the best outcome for clients and our markets
• Lead relationship management with prioritized ecosystem partners and vendors such as service providers, system integrators, technical consulting partners, and other 3rd-parties
• Assist with the rollout of new Business API products and features
• Collect product feedback from partners and work with Product and Eng teams to prioritize feature requests
• Plan for customer events and launches, partnering with Support Engineering, and Site Reliability Engineering to ensure customer success during critical moments. Work with customers and support to guide issues/escalations to resolution.
• Develop best practices and assets based on learnings from customer engagements to support initiatives to scale through partners and accelerate U4B adoption.
Basic Qualifications
• 1+ years of experience leading and implementing partner technology integrations
• 1+ years of actively engaging with strategic partners
• Engineering/CS/Mathematics degree or equivalent practical experience preferred
Want more jobs like this?
Get jobs in Sunnyvale, CA delivered to your inbox every week.
• Strong understanding of technical concepts and solutions such as API's, middleware, SDK's, and SFTP
• Experience managing senior executive stakeholder relationships
• Demonstrated project and program management skills - Able to manage multiple complex engagements simultaneously and move them forward according to project timelines
• Outstanding communication and presentation skills
• Exceptional team player with proven ability to lead through influence
• Detail-oriented mindset with the ability to thrive in fast-moving, ambiguous environments
• Willingness to travel to engage client engineering teams and stay productive and professional on the road
• Entrepreneurial thinking and the ability to act effectively with high-level direction is also essential
Preferred Qualifications
• A minimum of 3 years of experience leading and implementing partner technology integrations
• A minimum of 3 years of actively engaging with strategic partners
• Engineering/CS/Mathematics degree or equivalent practical experience preferred
• Strong understanding of technical concepts and solutions such as API's, middleware, SDK's, and SFTP
• Experience managing senior executive stakeholder relationships
• Demonstrated project and program management skills - Able to manage multiple complex engagements simultaneously and move them forward according to project timelines
• Outstanding communication and presentation skills
• Exceptional team player with proven ability to lead through influence
• Detail-oriented mindset with the ability to thrive in fast-moving, ambiguous environments
• Willingness to travel to engage client engineering teams and stay productive and professional on the road
• Entrepreneurial thinking and the ability to act effectively with high-level direction is also essential
For San Francisco, CA-based roles: The base salary range for this role is USD$133,000 per year - USD$140,000 per year.
For Sunnyvale, CA-based roles: The base salary range for this role is USD$133,000 per year - USD$140,000 per year.
For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits.
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world - let's move it forward, together.
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- FSA With Employer Contribution
- Fitness Subsidies
- On-Site Gym
- Mental Health Benefits
Parental Benefits
- Fertility Benefits
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Pet-friendly Office
- Snacks
- Some Meals Provided
- On-Site Cafeteria
Vacation and Time Off
- Paid Vacation
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
- Sabbatical
- Volunteer Time Off
Financial and Retirement
- 401(K)
- Company Equity
- Performance Bonus
Professional Development
- Work Visa Sponsorship
- Associate or Rotational Training Program
- Promote From Within
- Mentor Program
- Access to Online Courses
Diversity and Inclusion
- Employee Resource Groups (ERG)
- Diversity, Equity, and Inclusion Program