Teamlead Account Management (m/f/d), Uber Eats, Poland

About the Role

The Uber Eats Poland Team is looking for a Teamlead of our Account Management team (based in Warsaw), where we have one of the biggest opportunities for selection & growth.

In this role, you will be managing a team of Account Managers who are responsible for growing merchants in their market and for making commercial decisions to help us achieve our goal of winning selection, street by street and geo by geo.

The role provides the opportunity to have a meaningful impact on Uber Eats in Poland.

As the Manager of our Account Management, you'll be owning and overseeing the success of your team. You'll collaborate with our sales teams to cultivate a strong selection funnel. As a lead, you'll leverage your coaching expertise to coach team members at various levels and will lead critical projects.

---- What You Will Do ----

• Team Leadership and Development - You'll be leading a team of skilled individual contributors focused on retaining and growing our restaurant partners. Your approach is always people-first, actively supporting your team's development and growth opportunities.
• Drive Selection Growth - You'll play a pivotal role in boosting merchant revenue and value on Uber Eats by deepening our partnerships. This involves effectively leveraging Uber Eats tools like marketing and product adoption, alongside pioneering new and innovative initiatives. You will guide, coach and follow up with your team in the following areas:
• Stakeholder Management - You'll be managing stakeholder relationships, working cross-functionally with our Sales, Product, Operations & Analytics teams to enhance the restaurant partner experience and achieve revenue targets.
• Strategic Local Impact - Collaborate with the Leadership Team across the organization to develop and execute the overarching strategy for retaining and growing our SMB restaurant partner base.

• Minimum 1+ years of people management/team lead experience.
• Experienced in managing, coaching and developing Account Managers and / or buidling high-performing teams.
• Minimum 3+ years of experience in Account Management or Sales.
• Previous work experience in a client-facing role or leading teams with client-facing roles.
• Previous stakeholder management experience (interaction with 2+ other areas).
• You'll own a Bachelors Degree.

1. Experience in being a leader among peers, influencing cross-functional partners and setting an example for others.
2. Expert in using data analysis to make strategic decisions and generate practical recommendations.
3. Proven track record of leading initiatives, working cross-functionally to achieve goals, and succeeding in a team environment.
4. An entrepreneurial mindset, passion for building things, working towards a shared goal, and ownership of outcomes.
5. Experience working closely and communicating effectively with a diverse set of stakeholders in an ever-changing, rapid-growth environment.
6. Excellent at building and auditing account management processes along with analyzing and articulating problems and opportunities.
7. Exceptional interpersonal and communication skills, with a demonstrated ability to build strong relationships and foster collaboration.