Strategy & Operations Manager, Earner Quality
About The Team
We have seen incredible customer love and acceptance for Uber Eats in Taiwan. We started in Taipei and now our service is island wide. We went from delivering food to delivering daily necessities. Taking on a challenge is exciting, but doing so alongside great, talented colleagues is even better. We amplify your superpowers and you can see the impact you are making each day.
#GoGetIt embodies the attitude and mindset of Delivery at Uber. We need to ensure that we are growing all sides of our marketplace (merchants, driver partners), so that we can provide the best customer experience possible for our consumers, as well as facilitating growth and earnings for our merchants and drivers.
About The Role
Uber Delivery is looking for a Strategy & Operations Manager focused on Earner Quality on its Marketplace team to run analyses and launch programs to create the best delivery experience for our consumers. Delivery partners are one of Uber Eats' most important partners who deliver food, groceries, or parcels from merchants to consumers. The Marketplace team manages real-time efficiency of the 3-sided marketplace to drive growth and profitability for the business. Our mission is to make Uber Delivery the preferred platform for restaurants, merchants, couriers and eaters across Taiwan!
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Your Impact in Role:
- Earner Quality: manage, analyze, build and operationalize a portfolio of delivery partner quality programs to ensure Uber Eats delivers the best consumer experience.
- Marketplace Operations: run marketplace emergency closures and manage geo-level footprint expansions.
- Analytics & Research: build dashboards and analyses to uncover insights and track program progress. Identify actionable insights to drive program and consumer experience improvements.
- Stakeholder management: orchestrate and bring together a wide range of cross-functional team members, including Legal, Public Policy and other external stakeholders to deliver strong outcomes. See Uber Values.
The Experience You'll Bring:
- 3+ years of experience in related fields such as management consulting, technology, e-commerce, operations, strategy, analytics, data science, and project management.
- Fluency in Chinese and English is required.
- Intermediate SQL capability preferred.
Preferred Qualifications:
- Willingness to #gogetit and execute initiatives with grit and strong ownership.
- Inherently curious, you can break down ambiguous problems by applying structure and using data-driven and qualitative insights to solve them.
- Strong communication and presentation skills, with the ability to synthesize information quickly and highlight the key takeaways.
- Strong stakeholder, and project management capabilities, you should have the ability to zoom out to see the big picture as well as zoom in on key operational details, while leading cross-functional teams to achieve common goals.
- Ability to gather, structure and analyze quantitative data (intermediate to advanced SQL / R / Python are big pluses).
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- FSA With Employer Contribution
- Fitness Subsidies
- On-Site Gym
- Mental Health Benefits
Parental Benefits
- Fertility Benefits
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Pet-friendly Office
- Snacks
- Some Meals Provided
- On-Site Cafeteria
Vacation and Time Off
- Paid Vacation
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
- Sabbatical
- Volunteer Time Off
Financial and Retirement
- 401(K)
- Company Equity
- Performance Bonus
Professional Development
- Work Visa Sponsorship
- Associate or Rotational Training Program
- Promote From Within
- Mentor Program
- Access to Online Courses
Diversity and Inclusion
- Employee Resource Groups (ERG)
- Diversity, Equity, and Inclusion Program