Strategy & Operations Manager, Delivery People
#GreatMindsDon'tThinkAlike At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.
About the Team:
UberEats has been a market leader in Online Food Delivery for the past five years. While there are many Aussies and Kiwis that have ordered a meal through us, there are many others who could benefit from our products and services. #GoGetIt embodies the attitude and mindset of Delivery at Uber. We provide the best customer experience possible for our consumers, as well as facilitating growth and earnings for our merchants and drivers.
About the Role:
We're looking for a Strategy & Operations Manager, Delivery People Lifecycle & Churn to join the Delivery People Experience & Earnings team. This is a highly visible, business critical role focused on improving the experience and optimising the supply hours of those who deliver with Uber.
You'll own our churn strategy end to end, defining high value segments, shaping lifecycle management approaches, and using data to identify where and how we can better support Delivery People across their journey. This role blends deep analytical work with hands on execution, partnering closely with cross functional teams to turn insights into real world impact.
Your impact in role:
- Own and evolve Delivery People segmentation, lifetime value modelling, and lifecycle strategy to maximise supply hours
- Analyse lifecycle progression, early loss signals, and intent triggers to inform targeted interventions
- Identify key churn drivers and lead initiatives to reduce churn across priority cohorts
- Support Uber Pro strategy and contribute to product enhancements that improve Delivery People experience and retention
The experience you'll bring
- Strong analytical and problem solving skills, with some SQL capability and high data fluency
- Experience taking work from strategy through to execution in fast paced environments
- Clear, confident communicator with strong stakeholder management and collaboration skills
- 2+ years of experience in roles such as strategy, operations, consulting, analytics, or tech and start up environments
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Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- FSA With Employer Contribution
- Fitness Subsidies
- On-Site Gym
- Mental Health Benefits
Parental Benefits
- Fertility Benefits
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Pet-friendly Office
- Snacks
- Some Meals Provided
- On-Site Cafeteria
Vacation and Time Off
- Paid Vacation
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
- Sabbatical
- Volunteer Time Off
Financial and Retirement
- 401(K)
- Company Equity
- Performance Bonus
Professional Development
- Work Visa Sponsorship
- Associate or Rotational Training Program
- Promote From Within
- Mentor Program
- Access to Online Courses
Diversity and Inclusion
- Employee Resource Groups (ERG)
- Diversity, Equity, and Inclusion Program