Strategy & Operations Manager

About the Role

We're seeking a strategic, execution-focused problem solver to lead operations that enhance the experience of our delivery partners while ensuring compliance with Mexico's evolving labor regulations. This role sits at the intersection of operations, legal, and product, playing a key part in shaping the future of work for Uber Eats delivery partners in one of our most important markets.

If you thrive in navigating complexity, scaling workflows, improving day-to-day experiences for earners, and using data to bring clarity to ambiguity, this role is for you.

This is a high-impact position with ownership and influence-you'll directly shape how we support delivery partners, maintain compliance, and drive operational excellence across Mexico.

What You'll Do

• Design and manage operational workflows that align with labor-related requirements (e.g., registration, contract terminations, social security payments, benefits delivery).
• Proactively identify pain points in the delivery partner experience and lead initiatives to boost satisfaction, retention, and engagement.
• Collaborate with Legal, Policy, Product, Support, and Territory Operations teams to translate regulatory requirements into scalable, compliant processes.
• Use SQL, Google Sheets, and internal tools to analyze data, reconcile operations, and prepare structured reports for regulatory systems.
• Monitor and report on performance and compliance metrics, flagging risks early and proposing effective solutions.
• Stay ahead of regulatory trends to support Uber's position as a forward-thinking leader in the future of platform work.
• Advocate for delivery partners, ensuring their experience is central to all initiatives.

• A minimum of 3 years of experience in operations, strategy, or other data-driven roles.
• Proven track record managing cross-functional projects with high accuracy and measurable business impact.
• Strong analytical and problem-solving skills.
• Experience with SQL, Excel, and data visualization tools.
• Comfort working autonomously in a fast-paced, ambiguous environment.
• Excellent communication and stakeholder management skills.
• Professional fluency in both Spanish and English.

• Background in designing and improving operational processes.