Strategy and Operations Manager
Today• Toronto, Canada
About the Role
Uber Eats is a three-sided marketplace-Eaters, Merchants, and Couriers-and our team's job is to ensure all three sides grow in harmony. We are looking for high-caliber Strategy & Operations Managers to join our Canada team. In this role, you will own a core pillar of our marketplace (Eater, Merchant, or Courier/Marketplace) and lead the strategy for how that segment interacts with our platform.
Whether you are optimizing eater retention, merchant profitability, or courier marketplace reliability, you will be the "CEO" of your business area. You will sit at the intersection of product and operations, using data to solve complex problems and executing at scale to fundamentally change how Canadians eat and shop.
What You'll Do
- Strategic Roadmap: Own the end-to-end strategy for your marketplace segment, identifying growth opportunities and building the operational playbooks to capture them
- Marketplace Optimization & Pricing: Manage the strategic deployment of incentives, pricing levers, and promotional spend, analyzing elasticity to balance growth with sustainable unit economics
- Performance Management: Own the core KPIs for your business area (e.g., LTV, Churn, Reliability, or Take Rate) and drive "quantum leap" improvements in performance
- Experimentation & Analysis: Design and execute rigorous A/B experiments to optimize marketplace behavior, using data to decide whether to pivot, kill, or scale initiatives
- Product-Ops Bridge: Partner with Global Product teams to launch and localize new features in the Canadian market, ensuring they meet the unique needs of our local ecosystem
- Cross-Functional Leadership: Collaborate with Marketing, Sales, Finance, Legal, and Global Ops to drive complex, multifaceted projects to completion
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Basic Qualifications
- 3+ years of professional experience in management consulting, high-growth tech, investment banking, or strategic operations
- Proficiency in SQL and Excel/Google Sheets
Preferred Qualifications
- Deep understanding of two or three-sided marketplaces and the levers that drive balance and efficiency
- Experience with data / financial analysis and modeling, price elasticity, or advanced data visualization (Tableau, Python/R)
- Experience in lifecycle marketing, CRM strategy, or merchant/courier retention strategies
- Understands how a change on one side of the platform (e.g., Courier earnings) impacts the other sides (e.g., Eater delivery times)
- Ability to integrate complex data into sensible business judgments, understanding that every investment must drive measurable returns
- Thrives in a dynamic, fast-paced culture and enjoy quickly iterating on plans to find the most efficient path to success
- Consider yourself to be a status-quo challenger who is constantly looking for disruptive opportunities to improve performance and don't settle for incremental gains
- Excel at leading multifaceted projects with many partners and can communicate complex strategies simply
For Canada-based roles: The base salary range for this role is CAD$89,000 per year - CAD$99,000 per year.
You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.
Client-provided location(s): Toronto, Canada
Job ID: Uber-153274
Employment Type: FULL_TIME
Posted: 2026-01-17T00:32:16
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- FSA With Employer Contribution
- Fitness Subsidies
- On-Site Gym
- Mental Health Benefits
Parental Benefits
- Fertility Benefits
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Pet-friendly Office
- Snacks
- Some Meals Provided
- On-Site Cafeteria
Vacation and Time Off
- Paid Vacation
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
- Sabbatical
- Volunteer Time Off
Financial and Retirement
- 401(K)
- Company Equity
- Performance Bonus
Professional Development
- Work Visa Sponsorship
- Associate or Rotational Training Program
- Promote From Within
- Mentor Program
- Access to Online Courses
Diversity and Inclusion
- Employee Resource Groups (ERG)
- Diversity, Equity, and Inclusion Program