Strategic Operations Manager - Identity Platform

- Develop and drive recommendations to improve verification outcomes, operational processes, vendor quality, and user experience globally
- Partner cross-functionally with Operations, Product, Engineering, Policy, Legal, Procurement, Risk, and Business Decelopment teams to design and implement scalable identity solutions
- Build and own reporting and measurement frameworks to assess identity health, verification effectiveness, vendor performance, and business impact
- Leverage data and AI tools (e.g., LLMs, automation, advanced analytics) to accelerate analysis, generate insights, and improve operational efficiency
- Communicate clear, data-driven narratives and recommendations to influence stakeholders and drive strategic decisions

Basic Qualifications

- 4+ years of experience in strategy, operations, consulting, analytics, trust & safety, vendor management, product operations, or a related field
- Strong analytical mindset with experience using Excel or Google Sheets for data analysis, including Pivot Tables, VLOOKUPs, and complex formulas
- Experience utilizing generative AI tools (e.g., ChatGPT, Gemini, Cursor, or similar) to automate routine tasks, improve workflows, or enhance analysis
- Bachelor's degree

Preferred Qualifications

- Experience working on identity verification, authentication, fraud prevention, trust & safety, risk, KYC/KYB, account integrity, quality assurance or related problem spaces
- SQL proficiency and experience working with large datasets
- Experience evaluating vendor performance, service quality, operational effectiveness, or customer experience outcomes
- Experience leveraging AI tools to analyze data, automate workflows, or enhance decision-making
- Demonstrated ability to break down ambiguous problems, ask the right questions, and identify root causes
- Experience turning data into actionable insights and driving strategic decisions
- Track record of improving operational processes, vendor outcomes, product experiences, or policy decisions based on analysis
- Strong stakeholder management skills, with the ability to influence without authority across global teams
- Excellent communication skills, including synthesizing complex findings into clear, compelling recommendations
- Ability to operate independently, prioritize effectively, and drive multiple workstreams simultaneously
- High ownership mindset with a bias toward action and execution
- Interest in emerging identity technologies, including Digital IDs, reusable credentials, and privacy-preserving verification solutions

For Chicago, IL-based roles: The base salary range for this role is USD$118,000 per year - USD$131,000 per year.

For New York, NY-based roles: The base salary range for this role is USD$131,000 per year - USD$145,500 per year.

For San Francisco, CA-based roles: The base salary range for this role is USD$131,000 per year - USD$145,500 per year.

For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world - let's move it forward, together.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

Client-provided location(s): San Francisco, CA, Chicago, IL

Job ID: Uber-160093

Employment Type: FULL_TIME

Posted: 2026-06-27T00:43:49