Strategic & Enterprise Commercial Lead, Uber Eats MX

About the Role

As the Strategic & Large Enterprise Lead, you will lead, develop, and scale the account management function in Mexico. You will play a key role in driving revenue growth, customer retention, and strategic market expansion, while ensuring strong alignment with Uber's broader commercial strategy.

This role combines people leadership, commercial strategy, and solution-based selling. You will lead a team of 4+ Account Managers, building long-term partnerships with key clients through cross-sell and upsell opportunities, while maximizing customer lifetime value. Success in this role requires the ability to engage senior stakeholders, develop market-specific strategies, and turn plans into action.

What You'll Do

Leadership & Team Development

• Lead, coach, and develop a high-performing team of Account Managers focused on retention, growth, and solution adoption.
• Foster a culture of performance, accountability, and continuous learning.
• Set clear goals, provide regular feedback, and support career development and succession planning.

• Develop and execute client growth strategies aligned with country-level priorities and Uber's broader go-to-market objectives.
• Use data and insights to guide account segmentation, expansion strategies, and revenue targets.
• Own sales forecasting, pipeline management, and account planning.
• Monitor market trends, customer needs, and the competitive landscape, adjusting strategies as needed.
• Expand Uber's presence in key segments by building strong, trusted client relationships.

• Serve as a trusted advisor to key partners, ensuring Uber solutions deliver measurable business impact.
• Build and maintain strong relationships with C-level and senior stakeholders, leading complex negotiations through a solution-oriented approach.
• Partner cross-functionally with teams such as DCO, Product, Operations, Marketing, and Commercial Operations to tailor solutions to customer needs.

• Own the P&L for a Strategic & Large Enterprise portfolio in Mexico.
• Identify opportunities to improve sales efficiency, quota attainment, and pricing strategies.
• Implement scalable, best-in-class processes for tracking performance, KPIs, and customer success.

• At least 10 years of experience in sales, account management, or commercial leadership roles.
• Experience owning or managing P&L responsibilities.
• Proven experience leading high-performing account management teams in fast-paced environments.
• Strong track record of driving revenue growth, customer retention, and solution-based selling.
• Comfort engaging and negotiating with senior stakeholders (C-level, VP-level).
• Strong analytical mindset with a data-driven approach to decision-making.
• Experience working in complex, matrixed, and cross-functional global organizations.
• Knowledge of trends in the high-tech industry and/or the restaurant market
• Fluency in both English and Spanish.
• Management consulting experience and/or an MBA is a plus.