Sr Strategy & Operations Manager, Restaurants

About the Role

At Uber Eats, Operational Excellence is a critical lever to ensure sustainable growth, strong merchant partnerships, and best-in-class user experiences. This role represents a unique opportunity to shape how we identify, prioritize, and solve the most impactful operational challenges across Central and South America (CASA).

As the Regional Operations Excellence Lead, you will own end-to-end initiatives that tackle complex, cross-market operational problems. You will be responsible for identifying root causes, designing scalable solutions, leading implementation and testing, and ensuring continuous review and improvement. This role requires someone who can go deep into the details while maintaining a strong strategic perspective-someone who can truly see both the forest and the trees.

In parallel, you will lead the relationship with key regional merchants, ensuring that core operational metrics are aligned with company objectives and that commercial and operational trade-offs are thoughtfully balanced. You will work hand-in-hand with Commercial, Central Operations, and Regional Leadership to ensure alignment, visibility, and execution at scale.

This role is ideal for a highly autonomous, analytical, and proactive leader who thrives in ambiguity, drives impact through influence, and is passionate about developing high-performing teams.

What the Candidate Will Do

Operational Strategy & Problem Solving

• Identify and prioritize the most critical operational issues across Central and South America through data-driven analysis and stakeholder input.
• Develop hypotheses, diagnose root causes, and design scalable solutions that address underlying problems rather than symptoms.
• Define clear implementation plans, testing frameworks, success metrics, and review cycles to ensure sustained impact.

Execution & Cross-Functional Leadership

• Lead cross-functional initiatives in close collaboration with Commercial, Central Operations, Merchant teams, Product, and Regional Leadership.
• Balance operational excellence with commercial priorities, ensuring trade-offs are explicit, well-understood, and aligned with company goals.
• Ensure full visibility and alignment across teams by clearly communicating priorities, progress, risks, and outcomes.

Merchant Performance & Regional Ownership

• Own the operational relationship with the most strategic merchants in the region.
• Ensure that all relevant operational metrics meet or exceed company targets, proactively identifying risks and improvement opportunities.
• Act as a trusted partner to commercial teams, ensuring merchant growth is supported by sustainable operational foundations.

Analytics & Insights

• Leverage advanced SQL and analytical tools to deep-dive into performance trends, uncover insights, and inform decision-making.
• Build and maintain scalable analytical frameworks to monitor operational health and initiative impact across markets.

People Leadership & Development

• Lead, coach, and develop a team of high-performing analysts.
• Provide clear, timely, and actionable feedback, supporting individual growth and long-term career development.
• Foster a culture of ownership, rigor, and continuous improvement.

Preferred Qualifications

• 5+ years of experience in operations, strategy, consulting, analytics, or related roles within high-growth or complex organizations.
• Proven ability to independently lead ambiguous, cross-functional initiatives from problem definition to execution and impact.
• Strong strategic mindset with the ability to operate at both high-level and deep-dive detail.
• Advanced proficiency in SQL and analytical tools, with a demonstrated ability to translate data into actionable insights.
• Excellent stakeholder management skills, with experience navigating matrixed organizations and balancing competing priorities.
• Strong people leadership skills, including coaching, feedback, and career development.
• High level of autonomy, initiative, and ownership, with the ability to move fast in a constantly evolving environment.
• Fluency in Spanish and English.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.

Client-provided location(s): Santiago, Chile

Job ID: Uber-152987

Employment Type: FULL_TIME

Posted: 2026-01-07T00:32:21