Sr. Strategy & Operations Manager (Marketplace), Regulated Earner Models

What You'll Do

- The Forecasting Engine: Build, refine, and scale the frameworks for demand forecasting. You will translate historical order data into precise supply hour requirements across the region.

- Scheduling Muscle: Own the "Gold Standard" for shift patterns. You will determine how we distribute hours to fleets to ensure 100% coverage during peak "dinner rushes" without over-indexing during lulls.

- Real-Time Balancing: Develop the playbooks for marketplace intervention. When demand spikes or supply falls short, you will unlock the tactical levers to rebalance the scales instantly.

- Efficiency Analytics: Become our resident "Utilization Rate" expert. You will perform deep-dive "Post-Mortems" on scheduling gaps to identify where we are "leaking" money due to over-supply.

- Product Collaboration: Act as the primary feedback loop and sparring partner for Tech and Product teams. You'll translate ground-level scheduling friction into technical requirements for automated dispatch and scheduling tools.

- SLA Management: Define and monitor strict reliability KPIs for our fleet partners, ensuring their scheduling discipline aligns perfectly with Uber's marketplace needs.

Basic Qualifications

- 5+ Years of Experience: Background in operations, management consulting, or a high-growth tech environment.

- Mathematical Rigor: Advanced analytical skills. You don't just see a spreadsheet; you see a living, breathing marketplace. SQL proficiency is mandatory to query complex datasets and build your own forecasting models.

- Critical Thinking: A first-principles approach to solving complex, unstructured problems and the ability to navigate "grey areas."

- Stakeholder Mastery: Proven ability to influence senior stakeholders and collaborate across operations, technical, and legal teams to drive a unified agenda.

Preferred Qualifications

- Subject Matter Expertise: Prior experience working with fleets or staffing agency models is a significant advantage.

- Hands-on Mentality: You aren't just a strategist behind a screen. You are eager to get into the field, visit partners, and listen to the people running ground operations to ensure your solutions work in the real world.

- Entrepreneurial Spirit: You thrive in ambiguity and are excited by the challenge of being a "founding member" of a new business vertical.

- Agility: The ability to pivot quickly when data suggests a change in direction is needed, maintaining a "get it done" attitude under pressure.

- Communication: A knack for taking complex marketplace dynamics and simplifying them for non-technical audiences.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend Tuesdays, Wednesdays, and Thursdays in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.