Sr. Strategy & Operations Manager

About the Role

We're looking for an analytical, detail-oriented, and highly collaborative operator to join the Consumer Platform Operations team as a Sr. Ops Manager focused on cross-platform segmentation, investment strategy, communications strategy, and insights.

This role is critical to advancing Uber's priority of cross-platform (XLOB) engagement across Mobility and Delivery. As a member of the team, you will help build the foundations of our segmentation and allocation strategy-turning data into insights, supporting governance, and enabling smarter decision-making across the platform.

You'll also conduct deep dive analysis to uncover actionable insights that inform strategy and shape platform investment decisions. Partnering closely with Product, Ops, Data Science, and Marketing teams, you'll ensure leadership has the clarity and transparency needed to drive high-impact outcomes.

This is an exciting opportunity for someone who thrives at the intersection of analytics and operations, is eager to take ownership of business-critical workflows, and is motivated to shape how Uber defines and engages its most valuable customers across lines of business.

What You'll Do

- Generate Insights & Deep Dives: Conduct recurring and ad-hoc analyses on customer behavior, program performance, and allocation strategies; translate findings into actionable recommendations for stakeholders.
- Operationalize Segmentation Programs: Support the day-to-day execution of customer segmentation programs (e.g., UIP, HVE), including monitoring thresholds, lifecycle triggers, and reporting accuracy.
- Operationalize Marketing Intelligence: Partner with CRM and Data Science to shape logic for prioritizing and personalizing customer communications across lines of business.
- Build & Maintain Dashboards: Own reporting dashboards that track the performance of segmentation, allocation, and lifecycle initiatives across Mobility and Delivery.
- Support MBR & Reporting Cadence: Manage governance for monthly and quarterly business reviews, ensuring accurate reporting, alignment, and timely delivery for senior leadership.
- Enable Allocation Decisioning: Partner with cross-functional teams to deliver inputs into customer valuation and allocation logic, ensuring consistent frameworks for prioritization.
- Drive Clarity & Alignment: Act as connective tissue across Ops, Product, DS, and Finance by standardizing inputs, surfacing insights, and ensuring shared understanding on key metrics.

Basic Qualifications

- 5+ years of experience in strategy, operations, analytics, consulting, or a similar role
- Bachelor's degree in a quantitative, business, or technical field.
- Proficiency in SQL and Excel/Google Sheets; experience building dashboards and reports.
- Strong analytical and problem-solving skills; ability to distill data into insights and recommendations.

Preferred Qualifications

- Experience with lifecycle segmentation, customer strategy, or allocation frameworks
- Familiarity with BI tools (e.g., Tableau, Looker) and large data sets.
- Demonstrated ability to support executive-level reporting cadences (MBRs/QBRs)
- Strong communicator and collaborator; able to work effectively with cross-functional partners.
- Bias for action and ownership; comfortable managing recurring processes with high visibility.
- Track record of surfacing insights that influenced strategy or drove business impact.