Sr Strategy & Operation Manager

About the Role

Uber Direct is Uber's last-mile delivery-as-a-service platform, enabling merchants across verticals like food, grocery, retail, and e-commerce to deliver orders placed on their own channels-outside Uber's app-using our vast courier network. Beyond direct merchant relationships, we also collaborate with third-party logistics providers to deliver an end-to-end logistics solution at scale.

As a Sr Strategy & Operations Manager for Uber Direct CASA, you'll play a pivotal role in ensuring a seamless and high-performing experience for both couriers and merchants. Your mission: build efficient, scalable operations that fuel growth, satisfaction, and long-term success.

This role blends strategic thinking, data-driven problem-solving, project execution, and cross-functional collaboration with local and regional stakeholders (Marketplace, Commercial, Product, and more).

What the Candidate Will Do

• Improve operations and merchant experience: Partner with Commercial teams to identify operational inefficiencies and develop scalable solutions that improve onboarding, service levels, and overall merchant satisfaction.
• Turn insights into action: Analyze data, experiments, and performance trends to identify opportunities, uncover key drivers, and translate insights into clear, actionable recommendations.
• Optimize operational processes: Design, test, and continuously improve operational flows to enhance courier efficiency and merchant performance.
• Drive cross-functional execution: Collaborate closely with regional, product, and other operations teams to identify and execute high-impact initiatives, remove roadblocks, and ensure progress against core operational metrics.
• Fuel growth: Lead high-priority, strategic initiatives that directly support the growth, scalability, and long-term success of Uber Direct across CASA countries.

• 6+ years of experience in operations, strategy, analytics, or a related role (preferably in a tech or startup environment).
• A problem-solver mindset, focused on identifying root causes and implementing scalable, long-term solutions.
• Strong organizational and prioritization skills; able to deliver high-quality work in a fast-paced, dynamic environment.
• Strong analytical skills, with advanced SQL proficiency for data extraction and business analysis; experience building dashboards and reports using BI tools (e.g., Tableau, Looker, Power BI).
• Proven ability to influence and manage diverse stakeholders, aligning priorities and driving execution with accountability.
• Excellent communication skills, capable of conveying insights clearly to both technical and non-technical audiences.
• Professional fluency in English, both written and spoken.

• Experience using Python for automation and advanced data analysis
• A hands-on, proactive attitude-ready to challenge the status quo, lead from the front, and roll up your sleeves when needed
• Experience in last-mile logistics, marketplace operations, or platform-based business models