Sr. Product Manager - Hailables

About the Role

"All Taxis Trips on Uber" → This is the vision for our global Hailables program. "Hailables" are vehicles that are usually street-hailed, such as taxis, auto-rickshaws, and even motorcycles in some countries. The current hailables industry accounts for roughly twice the size of Uber's mobility business, representing a significant growth area for Uber.

Our team owns the entire Hailables program - a high visibility, multi-billion dollar growth bet for Uber. We own the end-to-end rider and driver experiences for these products, partnering closely with product and eng teams from multiple areas: core rider experience, core driver experience, marketplace fares, matching, fulfillment, etc.

This role will focus on the Driver Experience area, responsible for several workstreams, including ensuring successful market and partner launches. You will partner with another Senior PM on the Rider Experience side. The key focus areas for this role will be the trip experience for our drivers, innovating on new features that increase the value of Uber trips for Hailables drivers, enabling business models to increase demand, and provide tools to enable drivers - and our fleet partners - to maximize their earnings on Uber.

1. Define a product vision for the Hailables Driver Experience team and identify short, medium, and long term initiatives to build your product roadmap spanning all trip categories.
2. Integrate 3P Hailables drivers into our marketplace by working closely with our partner companies.
3. Translate user needs and insights into product requirements by distilling user problems, writing hypotheses, and describing desired outcomes. Lead your cross-functional team to make them a reality.
4. Represent the global experience by understanding the differences between different regions and partner with local teams to make those solutions a part of your roadmap.
5. Build and foster a strong team culture, focusing on execution and results.
6. Clearly communicate product plans, benefits, and results to a spectrum of audiences, ranging from internal partner teams to our users.

1. Minimum 5+ years of experience in product, data science, design, or related fields
2. Stellar design instincts and product taste. This is a user-focused role, so experience delivering highly successful and creative user-facing products is a must
3. Excellent data analysis & SQL skills. In addition to user-focus, this role is also analytical, so experience working with and understanding data to drive strategic decisions are a must.
4. Experience using data to align teams. You always get the data you need and distill it into insightful stories.
5. Experience working across multiple teams and managing stakeholders
6. Experience working on mobile experiences and consumer products

1. Entrepreneurial experience (startup or smaller business offshoots in a corporate environment, and a curiosity for learning)
2. True passion for Uber's mission, our products, and the company's hybrid technology/operations nature
3. A "Go Get It" mindset. You are biased toward action, a great collaborator, and constantly pushing toward clarity and delivery Grittiness. You never hesitate to roll up your sleeves and tackle something hands-on
4. Customer Empathy - Think about the "why" before the "what". A high bar across the board -- from your own contributions, to the people you work with, to the products you work on A never-ending desire to grow and learn. You never give up and set a high bar across the board, from your own contribution to the people you work with.