Sr Operations Manager, Japan Merchandising, Retail
Today• Tokyo, Japan
About the Role
We're seeking a strategic merchandising leader to own content and shopping experience strategy for our Rest of Retail and Convenience categories in Japan. You'll combine data-driven insights with creative storytelling to drive consumer engagement and conversion across high-impact marketing campaigns.
What You'll Do
Merchandising & Content Strategy
- Lead local merchandising and content strategy for Rest of Retail and Convenience categories
- Craft compelling consumer narratives using performance data, seasonality insights, and market trends
- Optimize the end-to-end shopping journey to drive engagement and conversion
Campaign Ownership & Execution
- Own merchandising execution for high-impact marketing campaigns from planning through delivery
- Manage campaign prioritization, planning calendars, and timelines in partnership with Sales and Marketing
- Drive high-quality execution while contributing to longer-term strategic initiatives
Performance & Insights
- Define success metrics and continuously track campaign and category performance
- Generate actionable insights to improve consumer engagement, conversion, and shopping experience
- Use data to identify opportunities to innovate and scale best practices
Cross-Functional Leadership
- Serve as key leader aligning Operations, Sales, Strategy & Planning, Marketing, Legal, Product, and Global Merchandising teams
- Influence and coordinate senior stakeholders across functions to ensure strategic alignment
- Drive execution excellence through clear communication and collaborative leadership
What You'll Need
Required Qualifications
- 7+ years of experience in e-commerce, retail, marketplace, or consumer-facing businesses
- Demonstrated ownership of merchandising, growth, or content-related initiatives
- Strong analytical capabilities: SQL proficiency and experience using data to drive decisions and prioritization
- Fluent in English and Japanese with ability to communicate effectively with senior, cross-functional stakeholders
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Preferred Qualifications
- Experience leading merchandising strategy, content optimization, or campaign execution in fast-paced, consumer environments
- Proven ability to translate insights into clear strategies, execution plans, and business recommendations
- Strong stakeholder leadership with track record of influencing across functions without direct authority
What Success Looks Like
- Driving measurable improvements in consumer engagement and conversion for Retail & Convenience categories
- Executing high-impact campaigns that deliver against business goals
- Building strong cross-functional alignment that accelerates strategic initiatives
- Using data and insights to continuously optimize merchandising strategy and scale best practices
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.
Client-provided location(s): Tokyo, Japan
Job ID: Uber-153203
Employment Type: FULL_TIME
Posted: 2026-01-15T00:34:12
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- FSA With Employer Contribution
- Fitness Subsidies
- On-Site Gym
- Mental Health Benefits
Parental Benefits
- Fertility Benefits
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Pet-friendly Office
- Snacks
- Some Meals Provided
- On-Site Cafeteria
Vacation and Time Off
- Paid Vacation
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
- Sabbatical
- Volunteer Time Off
Financial and Retirement
- 401(K)
- Company Equity
- Performance Bonus
Professional Development
- Work Visa Sponsorship
- Associate or Rotational Training Program
- Promote From Within
- Mentor Program
- Access to Online Courses
Diversity and Inclusion
- Employee Resource Groups (ERG)
- Diversity, Equity, and Inclusion Program