Sr. Operations Manager, Events & Venues, Uber Shuttle

About the Team

We recently brought the Uber Shuttle magic to multiple Event Venues in the US and we're looking for a strong leader to help grow this business at the existing locations while looking forward to the next set of target venues! This is an opportunity to be a part of a startup within an established company and to help shape this team and this product offering for the US and Canadian markets.

About the Role

This role is based in Washington, DC or NYC and reports directly into the GM US&C, Uber Shuttle. The Events & Venues, US&C, Uber Shuttle will be responsible for existing Event Venue Shuttle operations, progress towards monthly revenue and operational targets, and our strategy around growth and expansion.

Attention to detail, problem solving, analytical thinking, and organizational skills are a must. Additionally, you must be comfortable with presenting to senior internal and external stakeholders and project managing many parties. The team has worked very hard to build this business, gain venue partnerships, create fleet partnerships, and nurture stakeholder relationships to launch these types of programs and we want to do everything we can to take this to the next level. This role is best suited for people who are comfortable working on unstructured early stage problems.

What You'll Do

• Strategy:
  • Responsible for monthly and annual targets and coming up with a strategy to hit them
  • Long term strategy to make sure the Event Shuttle business is scalable and sustainable
  • Continuous thought around improving launch processes and timelines for new launches
  • Analyze metrics consistently to make decisions around routes, stops, vehicle counts, etc. to grow the existing business sustainably
  • Evaluate future venue and event opportunities and create a plan for program expansion
• Fleet Partner Relationships:

• Develop and maintain relationships with our current event shuttle fleet partners and help them grow with Uber. Build and drive engagement through various channels.
• Make sure fleets and drivers are hitting SLAs on existing partnerships
• Train and help fleets and drivers to use our Uber Shuttle technology to run their side of the operation as smoothly as possible
• Work with suppliers to gather feedback and build cases to advocate for their requests to be built into our products

• The ability to clearly communicate and present information to stakeholders across all levels of the business
• Strong business and operational acumen as well as critical problem solving skills
• Willingness to travel 3-4x per quarter
• Proactive and creative solutions-driven approach, with a "get it done" attitude
• Strong attention to detail and organizational skills
• Proficiency in Excel/Google Sheets with the ability to help visualize data for internal and external presentations
• Must have experience using SQL to research, study and answer real world questions

• Prior experience in operations, consulting, business development or account management is a plus
• Comfort with leveraging AI to improve efficiency in your day-to-day work