Sr Membership Strategy & Operations Manager
About the Role
This is a unique opportunity to join the LatAm Membership Operations team at the core of Uber Eats. You'll work on mission-critical projects, driving Membership growth in Mexico and finding ways to do it in the most efficient way possible. We're looking for someone who thrives in fast-paced environments, enjoys solving complex problems, and brings strong business acumen and data-driven thinking.
This role is perfect for someone ready to launch or elevate their career, with exposure to leadership, decision-making, and high-impact initiatives.
What the Candidate Will Do
1. Manager for Mexico Membership Growth
2. Define and run membership acquisition and retention campaigns
3. Diagnose market needs/blockers for growth
4. Set Mexico targets in alignment with the Global teams
5. Execute strategy and assess risks to plan
6. Own market performance and be accountable for the integrity of our execution
Basic Qualifications
1. Analyze and diagnose strategic Mexico market needs, offering a holistic view of performance, customer behavior, and growth opportunities for membership
2. Communicate key insights, risks, and Membership performance trends to General Managers and cross-functional stakeholders.
3. Lead the deployment and optimization of membership incentives, ensuring cost-efficiency and top-line impact.
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4. Own and track performance against the membership plan, ensuring accountability and delivery against commitments.
5. Develop and apply analytical frameworks to support Product, channel, and market strategy.
6. Lead your own projects end-to-end in a fast-changing, regulated, and competitive environment.
Preferred Qualifications
01. Bachelor's degree with 4+ years of experience in Strategy, Finance, Consulting, Business Intelligence, or related fields. (Open to other backgrounds with strong analytical and strategic skills.)
02. Data-driven mindset - you base decisions on insights, not assumptions.
03. Strong organizational and project management skills - you plan, prioritize, and deliver.
04. Hands-on, owner mentality - you take initiative and drive outcomes.
05. Strong communication and stakeholder management skills, with the ability to engage internal and external partners.
06. Professional proficiency in both Spanish and English (written and spoken).
07. Experience with SQL, Python, or similar languages preferred.
08. Solid understanding of business drivers (P&L, competition, user behavior, operational performance, and risk).
09. Proven ability to solve complex, ambiguous problems and implement effective solutions.
10. Resilience in fast-paced, high-growth environments with changing priorities.
11. Results-oriented, accountable, and consistently able to execute strategy on time.
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- FSA With Employer Contribution
- Fitness Subsidies
- On-Site Gym
- Mental Health Benefits
Parental Benefits
- Fertility Benefits
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Pet-friendly Office
- Snacks
- Some Meals Provided
- On-Site Cafeteria
Vacation and Time Off
- Paid Vacation
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
- Sabbatical
- Volunteer Time Off
Financial and Retirement
- 401(K)
- Company Equity
- Performance Bonus
Professional Development
- Work Visa Sponsorship
- Associate or Rotational Training Program
- Promote From Within
- Mentor Program
- Access to Online Courses
Diversity and Inclusion
- Employee Resource Groups (ERG)
- Diversity, Equity, and Inclusion Program