Sr Driver Operations Manager

About the Role

We are hiring a Driver Operations Manager who will support growing our taxi and rideshare supply bases and improving their engagement with Uber's products. The role will lead external partnership management programs to accelerate the business growth. It will include partner account management, operational improvements, and new partnership developments.

The ideal candidate will have good business acumen, operational experience, and account management skills to deepen relationship with external partners and grow their business closely working with various stakeholders. Given the nature of the work, you will also possess strong communication skills to facilitate cross-functional and cross-cultural communication. You are curious about new problems that emerge with our evolving business and willing to tackle them by rolling up your sleeves.

The Impact You'll Have

• Partnership management - You will manage partners management form various aspects from operation, tech development, and customer support
• New service development - You will take a lead to develop a new Uber service by closely working with fleet partners in addition to Uber internal product and engineering teams
• Operational improvement - You will also support improvement activities for the daily operational tasks such as payment and device management

The Experience You'll Bring

• Minimum 8 years of experience in managing external partners and/or customers in a fast-moving environment.
• Clear communication that enables you to work effectively in cross-functional and cross-cultural environments, including product and engineering teams.
• Operational excellence to driver our partners' operational transformation
• Bilingual in Japanese and English
• Sound analytical skills that enable you to develop deep insights and recommend data-driven solutions and decisions.
• Creative, solutions driven mindset - You have a "get things done" attitude and willingness to get "in the trenches" to work with our stakeholders to develop creative solutions to challenges that haven't been addressed before.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.

Client-provided location(s): Tokyo, Japan

Job ID: Uber-152689

Employment Type: FULL_TIME

Posted: 2026-01-15T00:34:12