Sr Customer Success Manager, Uber Direct

What You'll Do

Drive customer success by managing all aspects of merchant operational health within existing accounts (70%) and enabling upselling/cross-selling to drive revenue growth (30%)

Own and manage day-to-day specialized product opportunity, including:

1. Onboarding
2. Merchant escalations
3. Adherence to performance metrics (i.e. reliability KPIs)
4. Adherence to unit economics (i.e. CPT/VC)
5. Continued growth and expansion (i.e. trips/GBs/additional stores)
6. Product feature inquiries (i.e. scoping, sizing)

Basic Qualifications

• 5+ years of experience in customer success, strategic account/partner management, business development, or account management
• Undergraduate degree (i.e. BA/BS)

Preferred Qualifications

• 2+ years of experience in management consulting, strategy, and/or operations
• Strong attention to detail and analytical, with excellent communication and interpersonal skills
• Previous experience working with platform partners to drive onboardings and growth
• A storyteller, adept at crafting a narrative to align with partner and Uber goals

For Chicago, IL-based roles: The base salary range for this role is USD$136,000 per year - USD$151,500 per year.

For New York, NY-based roles: The base salary range for this role is USD$151,000 per year - USD$168,000 per year.

For San Francisco, CA-based roles: The base salary range for this role is USD$151,000 per year - USD$168,000 per year.

For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world - let's move it forward, together.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

Client-provided location(s): San Francisco, CA, New York, NY, Chicago, IL

Job ID: Uber-150426

Employment Type: FULL_TIME

Posted: 2025-11-22T00:32:29