SMB Account Manager, Uber Eats, Poland
About the Role
Sales at Uber means navigating ambiguity, earning trust fast, and solving problems that don't come with a script. As an Account Manager for our SMB (Small and Medium Business) restaurant partners in Poland, you won't just be a point of contact-you'll be a strategic growth partner in a market that moves with relentless speed.
This role is about more than just maintaining accounts; it's about ownership and grit. You will be responsible for the success of our highest-value partners, requiring you to stay calm under pressure and make smart decisions with imperfect information. The work is messy, the stakes for our partners are high, and the pace is fast. You will need to balance operational precision with aggressive revenue growth, often navigating competing priorities across different teams. If you are a resourceful problem-solver who is energized by the challenge of building long-term partnerships in a fast-changing environment, this is where you'll grow.
What You'll Do
- Build and scale long-term partnerships with Poland's SMB merchants, moving beyond transactional support to become a trusted advisor for their business.
- Navigate ambiguity and internal complexity to unlock value for both our partners and Uber, ensuring they thrive on our platform.
- Identify and execute growth opportunities by upselling marketing solutions (Ads, promotions) that align with the specific needs of your restaurant partners.
- Own your portfolio end-to-end, monitoring merchant KPIs and conducting business reviews to provide data-driven recommendations that prevent churn.
- Collaborate across disciplines-including Operations, Marketing, and Product-to resolve blockers and shape the merchant experience at scale.
- Lead through tension, managing difficult conversations with partners and negotiating outcomes that create mutual value.
- Drive with urgency and discipline, managing your pipeline and portfolio with a constant focus on measurable impact and excellence.
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Basic Qualifications
- Experience with account management, sales, or similar partner-facing functions (typically achieved through 3+ years of professional experience).
- Native or business fluency in Polish and English.
- Proficiency in Excel or Google Sheets, with the ability to use data to inform business judgment.
- Experience managing high-value accounts and meeting or exceeding business targets or quotas.
Preferred Qualifications
- Prior domain knowledge working within the technology, food delivery, or e-commerce sectors in the Polish market.
- Demonstrated track record of customer centricity, value creation, and managing multiple stakeholders with conflicting priorities.
- Strong systems thinking and the ability to build robust frameworks for solving recurring partner challenges in high-ambiguity environments.
Let's ride together
Ready to ride? Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves, this is the place for you. What moves us, moves the world - let's move it forward, together.
You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.
Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least Tuesday, Wednesday, Thursday in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
Would you like a LinkedIn post to promote the role? Would you like an outreach message from a recruiter or sourcer to send to candidates?
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- FSA With Employer Contribution
- Fitness Subsidies
- On-Site Gym
- Mental Health Benefits
Parental Benefits
- Fertility Benefits
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Pet-friendly Office
- Snacks
- Some Meals Provided
- On-Site Cafeteria
Vacation and Time Off
- Paid Vacation
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
- Sabbatical
- Volunteer Time Off
Financial and Retirement
- 401(K)
- Company Equity
- Performance Bonus
Professional Development
- Work Visa Sponsorship
- Associate or Rotational Training Program
- Promote From Within
- Mentor Program
- Access to Online Courses
Diversity and Inclusion
- Employee Resource Groups (ERG)
- Diversity, Equity, and Inclusion Program