Senior Strategy & Operations Manager, Grocery & Retail Taiwan

#GreatMindsDon'tThinkAlike At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.

About the Role

Grocery & Retail (GR) is a fast-growing business within Uber Eats that enables consumers to get just about anything delivered through the Uber Eats app. GR Taiwan is a strategically important and successful market for UberEats globally.

As a Senior Strategy & Operations Manager, you will play a pivotal role in shaping and executing strategies that drive consumer growth and deepen merchant partnerships. You'll work closely with key merchants to co-develop initiatives that enhance selection, pricing, and consumer experience, ensuring both sides of the marketplace grow sustainably. You will also guide the formulation and execution of strategies across acquisition, engagement, and retention, leveraging insights from consumer journeys and optimizing in-app browsing experiences.

• Strategy development: Shape and execute the consumer growth strategy for GR Taiwan by deriving actionable insights and providing recommendations to drive user and merchant growth
• Merchant collaboration: Partner closely with key merchants to identify joint opportunities for growth, co-design campaigns, and optimize merchandising strategies that elevate both consumer engagement and merchant performance
• Consumer lifecycle management: Manage consumer lifecycle across user acquisition and retention, and improve user engagement by leveraging a variety of levers
• Communication optimization: Drive in-app merchandising and content strategy, including planning, creation, A/B testing of curated content to optimize performance of full-funnel channels
• Analytics & Insights: Track and evaluate key metrics, providing actionable insights to management team regarding user health, campaign plan and communication strategies
• Team and stakeholder management: Orchestrate and bring together the work of a wide range of cross-functional stakeholders, including local Operations, Strategy & Planning, Marketing, PR, Legal and global Operations, Product, Merchandising team

• 6+ years of experience in data-driven marketing, digital marketing, strategy consulting, CRM and/or operational roles; preferably in eCommerce, B2C internet apps, retail, CPG industries
• A team player who doesn't mind rolling up your sleeves to do the day-to-day work
• Excellent in presentation and verbal/written communication
• Strong organization, planning and project management skills
• English Fluency, reading, written and spoken
• Google office proficiency
• BA or BS

• SQL
• MBA