Senior Strategy & Operations Manager

About the Role

Uber is transforming the future of Grocery & Retail by building one of the world's most efficient on-demand marketplaces for local commerce. As part of our Global Operations team, you'll play an important role in delivering a high-quality experience for merchants on our platform-supporting their growth while helping create great experiences for customers.

In this role, you'll collaborate with local operations and commercial teams around the world, as well as Grocery & Retail leadership and product teams. You'll lead impactful projects focused on improving merchant experiences, optimizing systems, and strengthening the processes and programs that power our platform.

This is a dynamic role that blends analytical thinking, strategy, and collaboration. We're looking for someone who is comfortable working in fast-changing environments, values teamwork, and uses data to guide thoughtful, practical decisions.

What You'll Do

- Champion the merchant experience: Improve Uber's data solutions to better support merchants and enhance the value we deliver
- Lead complex analyses: Conduct deep dives and root cause analyses across multiple data sources and teams to strengthen platform performance
- Drive strategy and insights: Turn analysis into clear, actionable recommendations and communicate them effectively to partners and leadership
- Manage impactful projects: Plan and deliver initiatives that improve merchant engagement, efficiency, and satisfaction
- Collaborate across teams:Partner with operations, product, legal, commercial, and leadership teams to align priorities and achieve shared goals
- Support product launches: Help execute product rollouts, especially those related to financial flows in Grocery &
- Retail, including testing, approvals, and post-launch support
- Focus on continuous improvement: Track performance and iterate on products and processes to create smoother merchant experiences over time

What You'll Need

Basic Qualifications

- At least 4 years of experience in business operations, analytics, or a related role
- Bachelor's degree in Business, Economics, Engineering, or a related field
- Strong analytical and problem-solving skills, with the ability to translate data into insights and action
- Experience addressing complex, cross-functional challenges with a focus on scalability and efficiency
- Advanced proficiency in SQL and Excel or Google Sheets
- Clear and effective communication and stakeholder management skills
- Proficiency in English (written and spoken)
- Experience with reporting and invoicing tools

Preferred Qualifications

- Experience in the grocery and/or retail industry

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.