Senior Product Operations Manager, Uber Courier
About the Role
The fundamental goal of Product Operations is to ensure we build the right products to move our business forward globally. Product Operations partners closely with Product, Engineering, and cross-functional stakeholders to surface insights, prioritize opportunities, test solutions, and drive successful product launches and iterations at scale.
What the Candidate Will Do:
Strategy
- Surface, synthesize, and advocate for key business and operational insights to influence product strategy and roadmap decisions
- Advise product teams on global feasibility, scalability, and operational readiness throughout the product lifecycle
- Lead and influence a community of senior, cross-functional stakeholders to drive meaningful and measurable business impact
Collaboration
- Align cross-functional partners on shared objectives, priorities, and success metrics for the product
- Partner closely with Legal, Tax, Policy, Support, and other functions to ensure products are launch-ready and aligned with business goals
- Maintain clear, proactive, and consistent communication with stakeholders across the organization
Operations
- Define and evolve operating structures, workflows, and processes to support product strategy as an individual contributor on a high-impact Product Operations team
- Own end-to-end product testing, launch, and rollout plans, and project-manage execution across regions
- Define and track core business and operational metrics, and actively manage product performance post-launch
- Identify key issues, risks, and regional impacts following launch, and partner with teams to drive resolution and iteration
Basic Qualifications:
- Demonstrated ability to use AI to optimize workflows
- Excellent written and verbal communication skills, with the ability to influence internal and external stakeholders
- Strong analytical background with hands-on SQL proficiency
- Proven cross-functional collaboration and project management experience
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- Demonstrated ability to use data to inform strategy and support critical decision-making
Preferred Qualifications:
- Experience working on global products or in an international, cross-regional environment
- Strong strategic orientation, with the ability to align and mobilize partners across functions
- Ability to foster collaboration, drive alignment, and facilitate effective teamwork
- Quantitative or advanced analytical experience is a plus
For New York, NY-based roles: The base salary range for this role is USD$190,000 per year - USD$211,000 per year.
For San Francisco, CA-based roles: The base salary range for this role is USD$190,000 per year - USD$211,000 per year.
For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits.
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world - let's move it forward, together.
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- FSA With Employer Contribution
- Fitness Subsidies
- On-Site Gym
- Mental Health Benefits
Parental Benefits
- Fertility Benefits
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Pet-friendly Office
- Snacks
- Some Meals Provided
- On-Site Cafeteria
Vacation and Time Off
- Paid Vacation
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
- Sabbatical
- Volunteer Time Off
Financial and Retirement
- 401(K)
- Company Equity
- Performance Bonus
Professional Development
- Work Visa Sponsorship
- Associate or Rotational Training Program
- Promote From Within
- Mentor Program
- Access to Online Courses
Diversity and Inclusion
- Employee Resource Groups (ERG)
- Diversity, Equity, and Inclusion Program