Senior Merchant Operations Manager

About The Team

Our Grocery & Retail business is a startup within Uber, a team focussed on growth and innovation, but with the support and leverage of Uber's large global ridesharing and delivery businesses. We own the delivery of everything that isn't restaurant food - think groceries, essentials, alcohol, pharmaceuticals, hardware, electronics, beauty, and more... Many of the opportunities and challenges we face are new for Uber and require creative solutions that cater to different customers, but we're able to solve them because we care deeply #BuildwithHeart.

About The Role

The Grocery & Retail Merchant Operations team's mission is to enable new selection and enhance selection quality, while delivering a positive platform experience for our customers. As a Senior Merchant Operations Manager, you will work closely with Commercial teams providing thought partnership and technical support, liaise with Product teams to ensure product-market fit for strategic accounts, and implement operational solutions and resources to address local needs.

What You'll Need

- Product Expertise: Become an expert on our product suite for Grocery & Retail Merchants on the Uber Eats marketplace - including Uber Eats Manager, Inventory & Catalog platforms, Merchant Invoicing platforms, and Loyalty solutions - assess suitability for different Merchant archetypes (verticals and segments), identify gaps and work with other Ops & Product teams on product improvement
- Solutions Design: Understand the needs of strategic accounts and identify and implement solutions to help accelerate go-to-market, enhance merchant propositions, and drive merchant success on Uber Eats, leveraging Ops tools and collaborating with global Product teams
- Analytics & Insights: Use data to understand Merchant performance and key improvement areas; support the Account Management team in defining metrics and building dashboards, bespoke reporting solutions and client-facing materials, leveraging the outsourced Analytics team
- Process Improvement: Partner with the Commercial team to understand what is required to support strategic accounts, and identify opportunities to scale our efforts through centralised processes, automations and tools
- Business Standards: Establish and maintain best practices for core activities - including Merchant Go-To-Market, Integrations, Loyalty, Reporting, and exchange learnings with global counterparts

Basic Qualifications

- 5+ years of experience in management consulting, business operations and/or strategy roles
- An analytical mindset and strong business acumen; you have experience using SQL and advanced excel, and are comfortable translating technical details to business outcomes
- Highly collaborative; you know how to engage work across different stakeholder groups to drive towards shared goals
- A go-getter attitude; you're willing to take a hands-on approach to get the job done and bias towards action

Preferred Qualifications

- Partner-facing; you've worked with external stakeholders and are comfortable adapting and presenting materials to a variety of audiences

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.