Senior LATAM Vendor Operations Manager
About the Role
Uber's Global Support Organization (GSO) partners with Community Operations to deliver exceptional customer experiences across Mobility, Delivery, Global Programs, and Platform Integrity. We drive growth and satisfaction by optimizing Business Process Outsource (BPO) strategy, scaling efficient processes, and building strong vendor partnerships across markets and languages.
As a Central Vendor Operations Manager, you will support the Vendor Management organization by leading cross-functional operational and project initiatives that support vendor strategy and execution that improve vendor performance, governance, and execution across Mobility. You will also lead a small team responsible for project delivery, change management, communications, and coordination across initiatives. Working in a highly matrixed environment, you will partner with regional and global stakeholders to monitor performance trends, coordinate initiatives, and help drive improvements within defined priorities.
In this role, you will deliver high-priority, cross-functional projects across Global Support Operations, using strong program management, analytical, and stakeholder coordination skills to execute initiatives that enhance vendor performance, operational efficiency, and scalability.
You will collaborate closely with regional, central, and global leaders to ensure consistent execution, clear communication, and alignment across Vendor Management initiatives. Success in this role requires strong problem-solving, organization, and communication skills, along with the ability to manage multiple priorities and translate complex information into clear, actionable outcomes.
We're looking for a detail-oriented and proactive professional who thrives in dynamic environments, works well across teams, and brings a strong execution mindset to support alignment, accountability, and continuous improvement.
What the Selected Candidate Will Do
1. Execution & Delivery.- Drives projects and initiatives end-to-end, ensuring strong planning, execution, and measurable outcomes.
2. People Leadership.- Leads, coaches, and develops team members while fostering an inclusive, high-accountability environment and enabling strong projects and tasks delivery.
3. Analytical & Structured Thinking.- Uses data and logical problem-solving to identify opportunities and support practical, scalable improvements.
4. Cross-Functional Collaboration.- Partners effectively across internal teams, regions and partners to drive alignment and deliver shared outcomes.
5. Prioritization in Ambiguity.- Manages competing priorities and adapts quickly in fast-paced, evolving environments.
6. Clear Communication.- Communicates concisely and effectively to drive understanding, alignment, and action across stakeholders.
Basic Requirements
- Experience. 3+ years of experience in corporate strategy, operations consulting, strategy & planning, or similar roles.
- Program & Project Management .Demonstrated ability to lead and deliver programs and projects, manage multiple initiatives simultaneously, track dependencies, and coordinate across teams to ensure timely delivery in fast-paced environments. Experience leading projects and supporting team coordination is required; prior direct people management experience is a plus.
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- BPO Operations .Experience working with outsourced customer support operations, including performance tracking, vendor coordination, or operational support activities.
- Stakeholder Management .Proven ability to collaborate effectively with internal teams and vendor partners to support operational goals within defined responsibilities.
- Analytical & Problem Solving .Strong analytical skills, with the ability to interpret operational data and develop recommendations for performance improvements.
- Communication & Presentation skills .Excellent written and verbal communication skills, including the ability to build clear materials, synthesize complex topics into concise narratives and storytelling, and effectively support discussions with stakeholders, including senior leaders.
- Technical Fluency .Proficient in Google Workspace and familiar with modern productivity or analytics tools.
- Language .Professional fluency in English required. Additional language skills are a strong plus.
- Travel . Willingness to travel domestically and internationally 25%-50% of the time.
Preferred Qualifications
- Education : Bachelor's degree in a related field.
- Experience in Mobility, Food, or Retail Delivery industries.
- Experience supporting process improvement or operational excellence initiatives.
- Experience working in a cross-functional, multi-geography environment.
- Lean Six Sigma, PMP, COPC, or Change Management certification.
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- FSA With Employer Contribution
- Fitness Subsidies
- On-Site Gym
- Mental Health Benefits
Parental Benefits
- Fertility Benefits
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Pet-friendly Office
- Snacks
- Some Meals Provided
- On-Site Cafeteria
Vacation and Time Off
- Paid Vacation
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
- Sabbatical
- Volunteer Time Off
Financial and Retirement
- 401(K)
- Company Equity
- Performance Bonus
Professional Development
- Work Visa Sponsorship
- Associate or Rotational Training Program
- Promote From Within
- Mentor Program
- Access to Online Courses
Diversity and Inclusion
- Employee Resource Groups (ERG)
- Diversity, Equity, and Inclusion Program