Senior Growth Strategy Manager, Uber Direct

About the Role

Uber Direct is our Delivery-as-a-service product which enables restaurants, grocers and retailers to unlock last mile delivery for their customers via their app or website by utilising our network of delivery partners.

As a Customer Success Manager, you will be responsible for driving Direct long-term commercial relationships with restaurants in the UK. You will collaborate with brands to help them grow their business sustainably whilst delivering the best experience to their users. This role calls for a combination of relationship management, business strategy, operational excellence and problem solving. You should be comfortable in an "all hands on deck" environment, love solving problems, thrive in a startup culture, and above all be passionate about our product and partners.

What the Candidate Will Do

- Drive growth: Develop plans in conjunction with your assigned accounts to expand their business through growing sales (e.g., operational excellence, effective marketing, new locations deployment)
- P&L and Commercial & Operational Excellence: You will build long-term relationships with our key accounts and be the main point of contact from Store Manager to HQ, focusing on improving their operations and optimising commercials
- Analysis and Problem Solving: Quantify everything you do. Utilise an analytical approach to understand the performance of initiatives to ensure you are effectively prioritising those with the highest return on investment
- Proactiveness: This role will require fast thinking on your feet and moving swiftly through fire drill situations
- Strategic Initiatives: This role will have the opportunity to pilot new features, operating models, commercial structures which can be playbooked and scaled across Uber

Basic Qualifications

- 4+ years of customer or client facing experience ideally in Account Management, or Management Consulting. Previous experience setting and achievingbusiness targets