Senior Customer Support Specialist

About the Role As a customer support senior specialist, you will work efficiently and optimally through our most critical incidents to drive top experience delivered to our customers through providing accurate resolution. As part of your job you will be responsible to handle different requests, communicate and engage with different internal stakeholders to facilitate case resolution in compliance to different policies.

What You Will Do:

• Initiating outbound calling campaigns to different market places.
• Maintain excellent interpersonal skills and professionalism while delivering best in class customer experience.
• Apply critical thinking and creative problem solving skills to navigate high severity incident types.
• Learn and master multiple knowledge base and contract management systems
• Adapt to day/ evening/ weekend rotations. (Inc. Public Holidays)

Basic Qualifications:

• Previous experience in telesales
• B2+ English (Spoken/ Written)
• Good communication and working among a team.
• Adaptability and self-discipline
• Results-oriented and able to work with minimal supervision

Preferred Qualifications:

• SQL/ Excel and analytical skills
• Process improvement background

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.

Client-provided location(s): Cairo, Egypt

Job ID: Uber-150176

Employment Type: FULL_TIME

Posted: 2025-11-06T00:36:22