Senior Commercial Account Manager

About the Role

Uber Eats is looking for a Senior Commercial Account Manager to own some of the most valuable partnerships for Uber Eats in London - collaborating with them to help them grow their business sustainably whilst delivering the best experience to our users, with the goal of making Uber Eats their most loved delivery platform. This role calls for a combination of relationship management, business strategy, operational excellence and problem solving. You should be comfortable in an "all hands on deck" environment, love solving problems, thrive in a start up culture, and above all be passionate about our restaurant partners.

This role sits within the London team and is responsible for the growth and experience of top local brands in the region, helping them to flourish on our marketplace with an unbeatable experience. These restaurants will typically have between 1-20 store locations, and are likely to drive outsized customer preference to Uber Eats due to the strength of their brand and offering. There will be no shortage of challenges and opportunities to throw yourself into!

What youll do

• Lead commercial discussions with top partners to build sustainable long-term partnerships.
• Develop plans in conjunction with your partners to grow their business through adding locations, experimenting with new business models (eg. delivery-only kitchens) or growing same-location sales (eg. effective marketing, menu optimisation).
• Generate increased demand onto the app by working with Marketing and Consumer Ops to improve our brand strength and customer funnel, from more top-of-mind awareness, to increased conversion on purchase decisions.
• Drive forward operational improvement with your partners to ensure that together we are delivering the best experience to Uber Eats users - whether that's making sure they received what they ordered or they're receiving it when they expect it.
• Quantify everything you do. Utilise data-driven decision making to understand the performance of initiatives to ensure you are effectively prioritising those with the highest return on investment.
• Use your analytical ability combined with operational rigour to build tools and processes to drive forward partnership KPIs. Identify gaps in our current processes and build tools to maximise your impact
• Work closely with stakeholders in internal teams (e.g. Central Operations, Community Operations) to solve problems and ensure that feedback received is utilised in improving our product and operations.

• At least 3-5 years of professional experience. Ideally, you have previous customer-facing experience at executive levels and have a track record of outperforming metrics-based business goals
• Confident in making data-led decisions and using sound business judgment
• Great project manager who can develop detailed joint business plans with our largest local and Mid-Market partners and consistently deliver above expectations
• Strong executive presence and communication skills (verbal and written)
• Speed, resourcefulness, and go-getter attitude. This team moves fast and always operates in new spaces
• Willingness to hustle, roll up sleeves, and get in the weeds with our highest value partners