Sales Trainer

About the Role

The Sales Trainer will be a key driver in maximizing sales effectiveness and quality across our BPO partner network. This role will work closely with the Community Operations Learning team and, crucially, will partner with Digital Sales Operations to ensure training programs are aligned with strategic sales goals, process efficiency, and performance metrics.

The ideal candidate for the Sales Trainer role brings deep sales enablement expertise and a strong commitment to elevating revenue performance. They model high standards of sales excellence and consistently inspire better execution through their knowledge and craft. This Sales Trainer will spend dedicated time traveling and conducting Train-the-Trainer (TTT) sessions in our Outsourcing BPO Partners.

What You'll Do

1. Lead trainings and TTT sessions for BPO trainers on the 10-day onboarding, evergreen modules, and initiative launches.
2. Ensure that facilitation guides, role plays, and QA frameworks are properly understood and applied by BPO trainers.
3. Partner with Enablement to validate content accuracy, provide feedback on gaps, and ensure commercial concepts are not diluted during delivery.
4. Manage ongoing calibration sessions with BPO trainers to reinforce quality and consistency across sites.
5. Act as the first line of feedback for Enablement on delivery challenges, regional nuances, and trainer capability gaps.
6. Support with local and region specific content updates.

1. 3+ years of relevant experience with proven facilitation experience, ideally with exposure to L&D or enablement in a sales context.
2. Strong sales background in SMB sales, with hands-on experience in selling, objection handling, and value-based pitching.
3. Familiarity with training methods and techniques.
4. Advanced organisational skills with the ability to handle multiple assignments.
5. Fluency in English and Portuegese
6. Must work well in a team environment, contributing to a synergistic work environment where people learn from one another and continuously improve processes
7. Ability to adapt global curricula to regional market realities and to support localization with relevant examples and scenarios.
8. Proficiency with core sales tools (Salesforce, Seismic, Outreach/Groove) to model best practices for BPO trainers.

1. 3+ years of experience specifically in a B2B or B2C Sales Enablement, Sales Training, or Sales Coaching role within a high-growth or tech environment.
2. Certification or advanced training in a recognized Sales Methodology (e.g., Challenger Sale, SPIN Selling, Sandler Training).
3. Demonstrated ability to design, develop, and implement blended learning solutions (including e-learning, virtual, and in-person) for a remote/outsourced sales workforce.
4. Direct experience working with, or managing training for, Business Process Outsourcing (BPO) partners in a multinational context.
5. Proficiency with Learning Management Systems (LMS) administration and e-learning authoring tools (e.g., Seismic)