Sales Solutions Manager (Pre-Sales), Delivery Commercial Operations
About the Role
The Global Sales Solutions Manager plays a critical role executing high-impact Uber Delivery wide digital led transformation initiative and continuously improving digital experience for our Commercial teams, and ensuring business values are delivered to the organization.
You will work with cross-functional leads from Business Stakeholders, Center of Excellence, Technical Solution Architect(s), Business Technology Engineering(IT), Analytics, Regional Ops, Change Management, to design, build, deploy the future state business capabilities in a continuous improvement motion.
As a Sales Solutions Manager, you will be responsible for translating business requirements into technical requirements, managing backlog, prioritizing features based on Commercial needs and business value, creating user stories, defining acceptance criteria, and measuring OKRs. You will be accountable to the success of each feature release from UAT, hypercare, and capturing the ongoing voice of customers.
You should have a passion for efficiency and appreciate the need to create the best commercial user and customer experience. You should be comfortable in uncharted territory as we are embarking on this transformation journey, as Uber continues to rapidly innovate and usher in an era where Uber Delivery enables you to get anything. Uber Delivery needs your skills and passion to make it happen.
\-\-\-\- What the Candidate Will Do ----
01. Translate business requirements into technical requirements, managing backlog, prioritizing features based on Commercial needs and business value, creating user stories, defining acceptance criteria, and measuring OKRs
02. You will be accountable to the success of each feature release end-to-end, from user stories creation, feature planning, UAT, hypercare support, and measuring business value delivered
03. Ensuring that our suite of sales applications deliver business capabilities that meet the needs of our customers
04. Gather, analyze feedback from different stakeholders, then create user stories, maintain backlog, plan and prioritize business capabilities development that align with business strategy
05. Develop detailed product feature specifications and ensure they're clearly understood by relevant teams, develop feature-release plans, and set expectations for delivery of new and/or updated features
06. Participate in daily scrum meetings, sprint planning, and sprint reviews with the development team
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07. Create and maintain UAT library and prioritize defects
08. Be a problem solver - help identify problems as they arise, be able to lead and contribute to solutions to these problems, be they technical, process, and/or logistical
09. Identify gaps or conflicts in requirements, handle risks & UAT defects and drive toward resolution.
10. Partner with Training and Enablement to ensure systems training content is accurate and its readiness
11. Act as the primary point of contact for the development team and stakeholders regarding business application-capabilities and related issues
12. Have strong business acumen, serve as an ambassador to help drive future state process and tech adoption with our cross-functional teams
13. Develop thought partnership with BTE (aka IT) and Commercial leads, leveraging AI in combination of different business applications to help accelerate our digital transformation
\-\-\-\- Basic Qualifications ----
1. 5+ years as a Product Owner/Business Systems Analysts role for Salesforce or similar SaaS platforms as well as have worked with different teams across engineering, design and business in a complex organization matrix environment
2. Experience leading complex, large scale cross-teams, cross-functional initiatives that involved process improvements in sales, marketing, finance, operations for B2B
3. Strong problem solving and analytical skills with track record of using objective data and metrics to back up assumptions, recommendations, and decisions
4. Proficiency in SQL, JIRA, CPQ, Genesys Cloud, Dialpad, Groove and Salesforce, SaaS and or similar platforms
5. Bachelors Degree Obtained
\-\-\-\- Preferred Qualifications ----
1. Experience with vendor management for both products and professional services areas - preferred
2. Experience as technical program management/project management
3. Excellent written and verbal communication skills including ability to deliver program status, roadmaps, business outcomes & impacts, and metrics
4. Knowledge of Compliance (SOX, GDPR, PII), Scaled Agile Framework, Data Governance Framework
5. Experience in User Experience design
6. Experience in maintaining UAT library
7. Certified SAFe Product Owner/Product Manager or Certified Scrum Product Owner - preferred
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
\*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- FSA With Employer Contribution
- Fitness Subsidies
- On-Site Gym
- Mental Health Benefits
Parental Benefits
- Fertility Benefits
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Pet-friendly Office
- Snacks
- Some Meals Provided
- On-Site Cafeteria
Vacation and Time Off
- Paid Vacation
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
- Sabbatical
- Volunteer Time Off
Financial and Retirement
- 401(K)
- Company Equity
- Performance Bonus
Professional Development
- Work Visa Sponsorship
- Associate or Rotational Training Program
- Promote From Within
- Mentor Program
- Access to Online Courses
Diversity and Inclusion
- Employee Resource Groups (ERG)
- Diversity, Equity, and Inclusion Program