Sales Solutions Manager

Maintain visibility on issue status, timelines, and expected fixes.

Ensure alignment between regional priorities and global Seller Tech direction.

\-\-\-\- Preferred Qualifications ----

\- Experience supporting GTM Commercial teams (Sales, Account Management, Partnerships, or Pre-Sales).

\- Deep understanding of Lead-to-Contract processes, including data flows, approvals, segmentation, routing, pricing, and contracting.

\- Hands-on experience with Salesforce clouds (Sales Cloud, CPQ, CLM) and integrations with tools such as QueryBuilder, Agentforce, Data 360, Marketo, or contract lifecycle management systems.

\- Knowledge of Agile practices and experience working with Product Managers, TPMs, and Engineering teams.

\- Ability to navigate ambiguity, work independently, and manage multiple priorities.

\- Strong analytical, verbal, and written communication skills with the ability to influence senior stakeholders.

\- Bachelor's degree in Business, Information Systems, Engineering, or related field.

About the Role

The Rollout & Adoption Lead (L4) owns the day-to-day execution of Seller Tech rollouts and post-launch adoption for a specific region or line of business. This role is accountable for ensuring that new tools and workflows land smoothly, issues are identified and triaged quickly, and seller pain is translated into clear, actionable feedback.

Reporting to the Head of Global Rollout and Adoption (L5), this role acts as the single point of ownership for rollout health, hypercare execution, and adoption outcomes within their assigned scope.

Success in this role means sellers feel supported after launch, regional teams are not overwhelmed with recurring issues, and product teams receive high-quality signal instead of fragmented noise.

What the Candidate Will Need / Bonus Points

\-\-\-\- What the Candidate Will Do ----

1. Lead end-to-end Go-to-Market (GTM) execution for new Seller Tech features, designing phased rollout plans that protect seller productivity.
2. Establish and manage rapid-response triage protocols for post-launch hypercare, serving as the primary point of escalation to Engineering/Commercial
3. Synthesize qualitative anecdotal feedback and quantitative usage data into actionable \"Voice of the Seller\" reports for Product Managers.
4. Develop and execute comprehensive Change Management strategies, including communication plans, training materials, and enablement webinars.

\-\-\-\- Basic Qualifications ----

Own rollout execution for your region or LoB

1. Lead rollout planning and execution for Seller Tech initiatives within your assigned region or line of business.
2. Partner with Regional Ops, Product, and Enablement to ensure readiness prior to launch.
3. Validate rollout sequencing, dependencies, and risks specific to local workflows and customer realities.

Run post-launch hypercare

1. Act as the primary owner of hypercare for your region or LoB after launch.
2. Triage incoming issues, assess severity (P0/P1), and drive timely resolution.
3. Coordinate quick fixes, workarounds, or escalation to root-cause analysis as needed.

Translate seller feedback into signal

1. Capture frontline seller and manager feedback during hypercare and early adoption.
2. Identify recurring patterns across tickets, workflows, and seller behaviors.
3. Convert feedback into structured problem statements with evidence and impact.

Drive adoption and reinforcement

1. Partner with SFDC Enablement to ensure training and content reflect real usage patterns.
2. Identify where adoption challenges stem from tooling gaps vs process or training issues.
3. Support regional enablement efforts with insights, walkthroughs, and FAQs informed by live issues.

Reduce recurring operational friction

1. Take ownership of common issues that repeatedly surface post-launch.
2. Document known issues, mitigations, and learnings to prevent repeated escalation.
3. Help standardize escalation, documentation, and handoff processes across regions or LoBs.

Close the loop with stakeholders

1. Provide clear, regular updates to Regional Ops and the Global Rollout & Adoption lead.
2. Maintain visibility on issue status, timelines, and expected fixes.
3. Ensure alignment between regional priorities and global Seller Tech direction.

\-\-\-\- Preferred Qualifications ----

1. Experience supporting GTM Commercial teams (Sales, Account Management, Partnerships, or Pre-Sales).
2. Deep understanding of Lead-to-Contract processes, including data flows, approvals, segmentation, routing, pricing, and contracting.
3. Hands-on experience with Salesforce clouds (Sales Cloud, CPQ, CLM) and integrations with tools such as QueryBuilder, Agentforce, Data 360, Marketo, or contract lifecycle management systems.
4. Knowledge of Agile practices and experience working with Product Managers, TPMs, and Engineering teams.
5. Ability to navigate ambiguity, work independently, and manage multiple priorities.
6. Strong analytical, verbal, and written communication skills with the ability to influence senior stakeholders.
7. Bachelor's degree in Business, Information Systems, Engineering, or related field.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

\*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.

Client-provided location(s): Sydney, Australia

Job ID: Uber-154673

Employment Type: FULL_TIME

Posted: 2026-02-07T00:21:20