Safety Investigations Specialist with Polish/Ukrainian/Russian

About the Role

The Incident Response Team handles safety concerns that come up on the Uber platform. The team works and manages all complex and critical incidents of this nature. With safety as our top priority, the team is looking for individuals who can contribute to this by helping our clients involved in a safety incident.

What You Will Do:

• You will work efficiently and optimally through our most critical incidents to drive top results in customer service, accuracy and timely case resolution.
• You will work closely with our top internal customers - Communications, Trust & Safety, Insurance and Legal - to coordinate and facilitate case resolution according to support logic for high severity incidents while balancing external customer service, communications, expectations and demands!
• Handle a high volume caseload of Safety incidents
  
  Provide thorough and detailed documentation of the investigation
• Maintain excellent interpersonal skills and integrity while delivering outstanding customer service via multiple channels (internal platform, phone calls)
• Employ critical thinking and creative problem-solving skills to navigate high-severity incident types
• Learn and master multiple knowledge base and contact management systems