Safety Investigation Team Lead

About the Role

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

What the Candidate Will Need / Bonus Points

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What You'll Do

1. Lead and develop a team of 10-15 Community Operations Specialists (COS), responsible for their overall performance
2. Carry out supervisory responsibilities in a 24/7 operations set-up helping COSs meet their targets; Focus on management of SLA metrics, Quality and Customer experience
3. Work with cross functional teams (Quality, Training), developing and implementing QA/ Training programs to improve the quality and productivity of the team
4. Dive deep into the numbers and make data-driven process improvements; Work closely with Analytics team in unearthing trends
5. Be the source of knowledge to train, educate, and answer questions from COSs or other stakeholders
6. Independently execute ad-hoc projects or run experiments, ensuring complete adherence from the team and share clear, actionable insights back with the stakeholders

1. Clear communicator: You are a clear and concise communicator with the ability to synthesize a lot of information quickly, highlight the key takeaways, and disseminate actionable insights
2. Explorer: The ability to self-serve, investigate and get the data we require will make you much more effective in this role. Self-starter attitude is a must!
3. Balance attention to detail with swift execution: We need to do things quickly, and we need to do them well. Balancing those can be challenging, and this should be a strength
4. A high bar across the board: From your own contributions, to the people you work with, to the products you work on
5. Ability to work with remote teams and across time zones to develop strategies and foster a cohesive and creative work environment
6. Exceptional problem solving skills, strong Excel / data management skills
7. Project management skills