Regulatory Specialist II

About the Role

At Uber, we strive to deliver safe transportation to all users of our application. By ensuring we are adhering to all of our Regulatory and Compliance requirements associated with our Rides business, allows us to safely operate in 100+ jurisdictions across the UK and Ireland.

Our Regulatory Specialist team is responsible for collecting all relevant regulatory information and ensuring the relevant persons are appropriately informed in line with our Service Level Agreements. By doing just this, we maintain a positive relationship with internal and external regulatory contacts which is a key priority of our UK&I Rides Business. The right candidate for this role is interested in working with data, proactively seeks out opportunities to discover unique and exciting ways to solve problems, drive process excellence and delivers premium support to our Licensing entities.

What you'll do

1. Execute a number of Regulatory related tasks in line with our licensing conditions across the UK and Ireland
2. Liaise effectively with regulators on all issues with regard to regulatory reporting.
3. Ensuring that confirmed reportable events are escalated to the appropriate personnel in a timely manner.
4. Strive toward meeting or exceeding our Regulatory KPIs
5. Act as a point of escalation for any queries that need further clarification or attention
6. Work with our key stakeholders in fleshing out any complex or niche cases that you are investigating
7. Identify and resolve any blockers that may present themselves to you in a professional and timely manner
8. Be an advocate for our Regulatory vision and mission
9. Assisting with the onboarding of new hires by Liaising with the Learning & Development team to ensure accurate & relevant training materials along with supporting new hires throughout the nesting & ramp up period.
10. Identify and share trends, insights, defects and areas of improvement to share w/ stakeholders
11. Perform audits or investigations and make recommendations to relevant stakeholders using guidelines

1. Exceptional communication skills: Effective communicator, verbal & written.
2. Detail Oriented: Proven ability to multi-task and follow through while paying strict attention to detail.
3. Naturally Curious: Coachability, open to incorporating feedback, and dedication to improvement of your craft.
4. Excellent Team player: You collaborate internally or across functional/regional areas to get the best possible outcome partners/councils.
5. An Owner: Passionate and self-driven, you are deeply committed to taking Uber support to the next level and rise to the occasion to solve problems, big and small. You have the initiative to solve problems on your own.
6. Positive: An infectiously positive attitude and drive to win; hustle with determination.
7. Passionate: A genuine passion for Uber and exceptional customer support experiences.
8. Problem Solver: Ability to evaluate information or situations & break them down into their key components. Apply strategic & critical thinking to consider various approaches & creative solutions to complex problems.

1. Previous Regulatory or Compliance experience
2. Bachelor's degree or college experience preferred.
3. Support experience in a high-volume environment, including service industries, retail, hospitality or other support environments.