Regulatory & Compliance Operations Manager

Your mission will be to design and operate the compliance ecosystem that enables the formalization of thousands of delivery partners. You won't just manage processes-you'll build an automated, auditable, and scalable framework that ensures every registration and payment is accurate and compliant.

This is a high-impact role with significant ownership and influence. You will directly shape how we support delivery partners, maintain regulatory compliance, and drive operational excellence across Mexico.

What You'll Do

- Design and lead the operational architecture for registering and managing delivery partners under the new Social Security regulations for digital platforms.
- Oversee mass-scale affiliatory movements-including registrations, terminations, and salary modifications-ensuring real-time synchronization between Uber systems and government platforms (IDSE/SUA).
- Develop and maintain SQL-based reconciliation routines to validate that social security contributions align with IMSS records, minimizing risk from discrepancies.
- Manage operational workflows related to disabilities, occupational risks, maternity leave, and other benefits, ensuring delivery partners' rights are supported.
- Lead responses to audits from the Ministry of Labor (STPS) and IMSS by delivering clear control reports and proposing structural, scalable solutions at the General Management level.

Basic Qualifications

- At least 3 years of experience in operations, strategy, or other data-driven roles.
- Proven experience managing cross-functional initiatives with high accuracy and measurable business impact.
- Strong knowledge of Mexican Social Security regulations, including hands-on experience with IDSE, SUA, and related operational processes.
- Strong analytical and problem-solving skills, with the ability to translate complex requirements into scalable solutions.
- Demonstrated experience implementing high-impact regulatory or compliance-related changes.
- Proficiency using SQL, Google Sheets, and internal tools to analyze data, reconcile operations, and prepare structured reports for regulatory systems.
- Ability to work independently in a fast-paced, ambiguous environment.
- Strong communication and stakeholder management skills.

Professional fluency in both Spanish and English.

Preferred Qualifications

- Experience designing, scaling, or improving complex operational processes.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

\*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.

Client-provided location(s): Mexico City, Mexico

Job ID: Uber-154809

Employment Type: FULL_TIME

Posted: 2026-02-07T00:21:19