Regional Operations Manager, Driver Lifecycle

About the role

The 'Regional Operations Manager, Driver Lifecycle' role is a critical role within the organization. In this role, you will be developing and leading our acquisition, onboarding, and resurrection strategy for drivers across EMEA - and own the driver lifecycle investment framework.

You will work closely with a broad set of cross-functional partners across CRM, Product, Performance Marketing, Tax, Legal, Data Science, In-Market Operations teams and more.

You will contribute to setting the vision, direction, and priorities for the Driver Lifecycle team more generally

What You'll Do

- Architect Driver Lifecycle & Growth Strategy: Lead the acquisition, onboarding, and resurrection strategy for drivers across the EMEA region. In this role, you will go deep into driver lifecycle metrics (top of funnel, in-funnel, resurrection), to identify friction points, unlock incremental growth, and to design scalable processes for markets in the region
- Strategic Investment: Own the driver lifecycle investment framework. You'll identify efficiencies in acquisition costs and incrementality optimisation across spend levers.
- Bridge Product & Ops: Act as the connective tissue between global Product teams and local Operations. You'll influence the product roadmap based on regional needs and lead the rollout of new features.
- Scale Best Practices: Transition ambiguous market challenges into structured, scalable SOPs that can be deployed across EMEA markets.

Basic Qualifications

- 5+ years of experience in technology/consulting/or other fast-paced operational environments. Experience working with Product on feature launches, etc. is a strong plus.
- Strong analytical skills: You'll have experience dealing with complex data sets using Gsheet, Excel, SQL; validating insights and synthesizing recommendations.
- Project management skills: You have a proven understanding of the project management fundamentals, and can implement cross-functional projects. You are process-driven & can convert ambiguous business requirements into structured business processes with standard operating procedures.
- Good communication and collaboration skills: You are good at working with diverse teams, understanding different perspectives and building solutions together.
- Strategic Mindset: You are comfortable in the detail, but are also able to see the bigger picture and pivot strategically as the environment around you changes

Preferred Qualifications

- Experience in central or local operations, particularly in a Growth or Marketplace role is a strong plus.
- Proven ability to manage multi-million dollar investment budgets and optimize for ROI.
- Experience partnering with Product teams on feature development and launches.
- Adaptability and Innovation: A proactive mindset that thrives in a fast-paced environment, with the ability to swiftly adapt to changing priorities and market conditions. You continuously seek out opportunities to innovate and improve processes.
- See the forest & trees: Ability to think strategically and operationally, delivering the day to day while defining and leading the future direction. Ability to translate strategies into detailed execution plans and to take them to its desired outcomes.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.