Program Manager, Merchant Onboarding

What You'll Do

Future-State Process Design

- Lead the design, analysis, and documentation of Merchant Onboarding processes to improve efficiency, standardize procedures, and ensure regulatory compliance.

Strategic Alignment & Commercial Focus

- Ensure all processes align with Delivery's strategic objectives and support the long-term goals of the commercial organization.

Continuous Improvement

- Identify opportunities to enhance processes, implement best practices, and monitor performance metrics to maintain operational excellence.

Cross-Functional Collaboration

- Work closely with stakeholders from Commercial teams, Regional SMEs, Finance, Product, and Compliance to understand process requirements, gather feedback, and implement changes effectively.

Change Management

- Support change management initiatives related to process improvements, including communication, training, and stakeholder engagement.

Performance Monitoring

- Define key performance indicators (KPIs) and track metrics to monitor process efficiency, identify gaps, and prioritize areas for improvement.

Risk Management

- Identify potential risks and bottlenecks during design and implementation and develop strategies to minimize disruptions and ensure business continuity.

Technology Integration Support

- Collaborate with Engineering to leverage technology for process automation, data analysis, and workflow optimization.

What You'll Need

Basic Qualifications

- At least 5 years of experience in Business Operations or Strategy within a commercial environment (Merchant, Sales, Revenue, or Product Operations).
- Bachelor's degree, preferably in Engineering, Business Administration, or related fields.

- Experience in Business Process Management, process mapping, and redesign, using analytics to identify and resolve operational bottlenecks.
- Proven ability to analyze complex data, identify patterns, and make data-driven recommendations.
- Strong communication and interpersonal skills, with the ability to collaborate effectively across all levels of the organization.

- Fluency in English.

Preferred Qualifications

- MBA or other master's level degree.

- SQL experience is totally a plus!
- Experience managing end-to-end Merchant Lifecycle projects (acquisition, conversion, engagement, retention, and churn) with measurable results.

- Experience partnering with Product teams to launch new products at scale, acting as the bridge between Operations, Compliance, Product Development, and Engineering, preferably in a B2B context.

- Strong project management skills, capable of planning and executing initiatives of varying scale while ensuring organizational alignment.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

\*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.

Client-provided location(s): Mexico City, Mexico

Job ID: Uber-152913

Employment Type: FULL_TIME

Posted: 2026-01-27T19:55:18