Program Manager II, Tech, Multilingual AI

About the Role

The Localization team is seeking an experienced Program Manager with a strong client-facing background and expertise in localization and transcription to help meet Uber's growing global content needs. In this role, you'll partner cross-functionally with teams across Tech, Design, Content, Engineering, Operations, GenAI, and Localization to ensure timely delivery and high linguistic quality for both global and regional launches.

What you will do

1. Manage end-to-end client programs using Uber AI Solutions, covering all supported languages - including planning, production, delivery, linguistic QA, audits, and final deliverables.
2. Act as the primary liaison between Uber AI Solutions, vendors, and clients, ensuring smooth communication, transparent reporting, and strong partnership alignment.
3. Review and influence Product Requirement Documents (PRDs/RFCs) related to new features or client requests, identify pain points, and propose improvements to tools and processes.
4. Oversee all aspects of client program management - including communication, rate card management, setting expectations, distributing surveys, and tracking task-related progress.
5. Proactively drive or propose cross-functional initiatives to identify opportunities for process improvement and operational efficiency.
6. Identify tooling and process gaps, and collaborate with Tech and Operations teams to develop scalable, efficient solutions.
7. Partner closely with vendors, suppliers, and external stakeholders to ensure seamless task execution, KPI alignment, and on-time delivery during local business hours.

Build and maintain strong client and vendor relationships to foster trust, accountability, and long-term collaboration.

Basic Qualifications

1. BA/BS degree or equivalent practical experience.
2. Minimum 4 years of program management experience within the high-tech industry.
3. Proven vendor and client relationship management experience, with the ability to balance multiple stakeholders and maintain strong partnerships.
4. Experience working on the vendor side with Fortune 100 companies or large enterprise localization teams.
5. Demonstrated experience managing budgets, creating cost estimates, and tracking performance metrics.
6. Self-directed, with the ability to take initiative in identifying and solving complex problems.
7. Comfortable navigating ambiguity and capable of independently driving project direction, especially across regions.
8. Highly detail-oriented, quality-focused, and proactive in problem-solving.
9. Excellent written and verbal communication skills, with the ability to engage diverse stakeholders across teams and leadership levels.
10. Ability to quickly learn and adapt to new tools, systems, and workflows.

Preferred Qualifications

1. Strong understanding of localization (L10n) and internationalization (I18n) principles and challenges.
2. Experience using CAT tools and localization workflow management platforms (e.g., Idiom WorldServer, Phrase, Trados).
3. Experience managing localization across multiple content types, including UI, Help Center, Marketing, and Legal.
4. Demonstrated ability to build scalable vendor and client engagement frameworks and drive continuous process optimization.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.

Client-provided location(s): Amsterdam, Netherlands

Job ID: Uber-150757

Employment Type: FULL_TIME

Posted: 2025-12-09T00:32:37