Program Manager II

About the Role

This role supports day-to-day and short-term capacity planning for a large, distributed contributor workforce at Uber AI Solutions. As a Capacity Management Specialist, you will work closely with Sales, Delivery, and Operations to understand upcoming demand, maintain accurate capacity plans, and ensure the right contributors are available for active and upcoming projects. The role requires strong coordination skills, data awareness, and the ability to respond quickly to changing project needs.

What the Candidate Will Do

1. Work with Sales and Delivery teams to understand upcoming project needs and update short-term & long-term capacity plans.
2. Support day-to-day capacity tracking across active programs, ensuring contributor availability meets project requirements.
3. Monitor operational metrics and flag risks such as contributor shortages, delays, or demand surges.
4. Coordinate with internal teams to balance workloads and fill capacity gaps proactively.
5. Maintain capacity dashboards, support planning reviews, and help improve forecasting accuracy and processes.

1. 5-6 years of experience in capacity planning, workforce management, project operations, or related roles.
2. Hands-on experience tracking capacity, forecasting short-term needs, or managing resource schedules.
3. Strong analytical skills with comfort using Google Sheets, dashboards, and basic reporting tools.
4. Ability to collaborate effectively with cross-functional partners and communicate clearly.
5. Strong organizational, prioritization, and multitasking abilities in fast-moving environments.