Program Manager - Courier Support
About the Role
The Program Manager, Courier Support sits within the Global Programs (GP) organization within CommOps, Uber's team responsible for defining and delivering effective, scalable customer support. In this role, you will help execute and scale how Uber supports Courier customers across a fast-growing global business. You will work closely with cross-functional partners across Product, Operations, Engineering and CommOps to design and deliver support programs that improve the courier experience, enable product growth, and support Mobility business goals.
This role is well-suited for someone who is analytical, comfortable taking ownership in a fast-moving environment, and able to translate complex business and product challenges into clear, actionable execution plans.
What the Candidate Will Do
This Program Manager works across Product, Operations, Engineering, and CommOps to shape how Uber interacts with customers across the global Courier business. There will be two primary responsibilities for this role:
Strategic Program Ownership
- Support the design, launch, and scaling of Courier support programs that improve the customer support experience and drive measurable operational impact
- Own defined program components or workstreams within larger global initiatives, managing timelines, dependencies, and deliverables
- Translate strategic direction into clear execution plans, processes, and documentation
- Track program performance using data and help identify opportunities for iteration and improvement
Support Readiness & Operational Enablement
- Support support readiness for Courier product launches and feature enhancements, partnering closely with Product, Engineering, and Operations
- Help ensure support teams are prepared with the right knowledge, workflows, and tools ahead of launches
- Assist in identifying gaps in existing support experiences and contribute to solutions that improve quality, efficiency, and consistency
- Coordinate with stakeholders to ensure new initiatives align with CommOps standards and global strategy
Basic Qualifications
- 3+ years of Program Management OR related industry experience in logistics or tech and 5+ years of total professional experience
Preferred Qualifications
- Experience supporting the design, launch, and scaling of programs or initiatives, from planning through execution, including exposure to multi-region or global projects
- Ability to create clear, structured communications and presentations that summarize insights, progress, and recommendations for partners and managers
- Comfort analyzing and drawing conclusions from data, including experience working with tools such as Microsoft Excel, Google Sheets, SQL, or similar analytics tools
- Experience building or contributing to reports or dashboards using data visualization tools (e.g., Tableau or similar platforms) to communicate business insights
- Exposure to customer experience, customer support, or operations work, with interest in how support programs are designed and scaled
- Experience helping document, standardize, or operationalize processes and best practices across teams or stakeholders
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- Interest in or experience working at the intersection of digital and physical experiences, particularly in logistics, delivery, mobility, or other on-demand platforms
- Familiarity with or interest in support technology and tooling, including opportunities to improve efficiency through automation or AI-driven solutions
For New York, NY-based roles: The base salary range for this role is USD$106,000 per year - USD$118,000 per year.
You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits.
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world - let's move it forward, together.
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- FSA With Employer Contribution
- Fitness Subsidies
- On-Site Gym
- Mental Health Benefits
Parental Benefits
- Fertility Benefits
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Pet-friendly Office
- Snacks
- Some Meals Provided
- On-Site Cafeteria
Vacation and Time Off
- Paid Vacation
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
- Sabbatical
- Volunteer Time Off
Financial and Retirement
- 401(K)
- Company Equity
- Performance Bonus
Professional Development
- Work Visa Sponsorship
- Associate or Rotational Training Program
- Promote From Within
- Mentor Program
- Access to Online Courses
Diversity and Inclusion
- Employee Resource Groups (ERG)
- Diversity, Equity, and Inclusion Program