Program Lead, UKI Compliance Support
About the Role
The Program Lead for UKI Compliance Ops is a strategic and operationally critical leadership role, tasked with delivering outstanding regulatory outcomes across the UKI. Reporting to the Director, Actioning & Compliance Support, and managing the UKI arm of this team, this individual owns and evolves the control systems that safeguard driver document and safety compliance at scale. You will be responsible for setting a clear vision for regulatory excellence, championing operational efficiency, and fostering a culture of accountability and innovation.
The role combines high-level programmatic thought leadership with hands-on execution. You will design scalable, automation-enabled workflows that balance regulatory integrity, operational efficiency, and driver experience in a high-volume, high-stakes market.
What you'll do
Strategic Leadership & Program Ownership
1. Vision & Strategy: Oversee the UKI Compliance Operations teams, ensuring alignment with broader business goals and maintaining 100% adherence to regulatory standards (e.g., TfL), both for Docs and Safety compliance
2. Operational Excellence: Define success metrics for delivery partners (COEs and BPOs), driving process standardization and streamlining workflows to increase efficiency and compliance performance.
3. Continuous Improvement: Analyse feedback and identify gaps to deliver actionable recommendations that improve both the driver experience and regulatory compliance.
aRegulatory Design & Control
1. Workflow Architecture: Architect and evolve risk-based document approval workflows and safety incident triaging, determining the optimal balance between automation and human review.
2. Automation Integration: Roll out and optimize tech solutions such as auto-transcription, auto-fetch, and auto-adjudication to protect against material compliance exposure.
3. Audit Readiness: Embed audit-ready, defensible controls into all safety and document processes and take ownership of remediation tracking.
Stakeholder Collaboration & Management
1. Cross-Functional Partnership: Work closely with UKI Safety and Regulatory Operations, Business Operations, Legal, and Global Platform Integrity counterparts to drive alignment on product rollouts and safety initiatives.
2. BPO Management: Maintain control frameworks across BPO partners, including performance levers and escalation pathways aligned to regulatory severity.
3. Communication: Coordinate with cross-functional partners to track key metrics, identify blockers, and communicate program milestones and deliverables.
Basic Qualifications
1. Background: 8-10 years in technology, consulting, operations, or agile project-based environments with a proven track record in program management.
2. Compliance Expertise: Experience designing or operating compliance control environments in regulated industries
3. Analytical Rigor: Strong analytical capability with comfort in data-driven decision-making.
4. Systems Thinking: Demonstrated ability to translate complex regulatory requirements into scalable operational workflows and automation guardrails.
Want more jobs like this?
Get Design and UX jobs in London, United Kingdom delivered to your inbox every week.
5. Communication: Excellent communication skills, capable of articulating complex ideas and leading initiatives in a complex stakeholder environment.
6. Leadership: Demonstrates leadership through vision, excellence, and the ability to inspire trust and collaboration.
7. Drive: Committed to quality, customer-first thinking, and continuous personal and professional development.
Preferred Qualifications
1. Experience in audit remediation or regulator-facing programs.
2. Background in Trust & Safety, Risk, or Compliance Ops.
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- FSA With Employer Contribution
- Fitness Subsidies
- On-Site Gym
- Mental Health Benefits
Parental Benefits
- Fertility Benefits
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Pet-friendly Office
- Snacks
- Some Meals Provided
- On-Site Cafeteria
Vacation and Time Off
- Paid Vacation
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
- Sabbatical
- Volunteer Time Off
Financial and Retirement
- 401(K)
- Company Equity
- Performance Bonus
Professional Development
- Work Visa Sponsorship
- Associate or Rotational Training Program
- Promote From Within
- Mentor Program
- Access to Online Courses
Diversity and Inclusion
- Employee Resource Groups (ERG)
- Diversity, Equity, and Inclusion Program