Program Lead: Product Planning and Operations - Merchant Experience

About the Role

The Global Digital Experiece team at Uber plays a crucial role in ensuring the development and rollout of products that drive the business forward. As a Program Lead, you will collaborate closely with cross-functional teams including Operations, Product, and Marketing to identify new business opportunities, prioritize product initiatives, and build and deploy cutting-edge tools to improve the quality of support products for Uber Eats Merchants

Improving B2B Experience is a key focus area for Uber, and we are looking for a self-starter who can lead technical scoping and Go-to-market initiatives for exciting products that will be used by business customers (Merchants) and internal Support teams.

The successful candidate will have strong technical and business acumen, be organized and able to quickly build strong partnerships across the business to drive rapid deployment and adoption of transformative tech

What the Candidate Will Do

• Product planning: Work with regional product champions to gather insights for new product & feature intake. Knowledge of product development cycles.
• Product rollout operationalisation: Work with several cross-functional teams to rollout a product or feature. Key areas of focus include but not limited to: testing, experimentation planning, communication, compliance tracking & collecting feedback
• Execution tracking: Play a key role in the maintenance and reporting of projects and deliverables on an ongoing basis by working with the stakeholders. Help with the monitoring of deliverables using dashboards and trackers.
• Data analysis & reporting: Create and deliver metric reporting in the agreed format while gathering insights from the stakeholders.
• Documentation: Take ownership of creating and maintaining SOPs and other resources crucial for the operations. This would include PRDs, BRDs, Guidebooks and more.
• Communication: Proactive coordination & communication of product rollouts with large audiences across Product teams and CommOps, including preparing presentation materials, and marketing events across communication channels
• Optimize Processes: Identify bottlenecks and areas for improvement in product operations, and implement practical solutions to increase productivity and efficiency.
• Support Product Teams: Work hand-in-hand with product managers (Customer Obsession team) and other teams to ensure smooth execution of product launches, updates, and ongoing operations.

• 7+ years of experience in product operations, project management, operations & rollouts, strategy, technology, or a related area.

• Bachelor's degree in Engineering or MBA
• 4+ years of experience in Product Operations or similar role
• Strong communication skills: Presenting to senior leaders, stakeholders, and large audiences; leading meetings and packaging impactful results
• Strong project management skills: Initiate, plan, execute, monitor, and deliver multiple projects successfully.
• Problem-solving: Rapid identification of potential challenges and designing, aligning, and implementing solutions
• Strong analytical skills: Ability to collect, transform, and organize insights to draw conclusions, make predictions, and drive informed decision-making. The ability to query data using SQL and create dashboards on G-sheets is a must-have.
• Prioritization: Ability to manage multiple tasks and prioritize effectively
• Product Planning and Rollout Operations: 5+ years in Product Operations or a similar role. Knowledge of building and scaling products for a large base of users. Deep understanding of how experimentation (XP), UAT, and usability studies work.
• Strong stakeholder management skills: Extending across global and in-market teams, as well as different organizations across Uber
• Attention to Detail: Experience working in a highly detail-oriented environment, demonstrating a high degree of diligence and accountability