Product Operations Manager, Earner Progression
About the Role
The Earner Loyalty teams power one of the most impactful pillars of the earner experience, shaping how millions of drivers around the world feel recognized, rewarded, and motivated to keep moving with Uber.
This Product Operations role sits at the intersection of a deeply complex marketplace and a prominent earner-facing product, and will work closely with Product, Engineering, Data Science, and Ops to continuously improve loyalty experiences across all mega regions. This role is highly visible and has opportunities to create a sustained impact for Uber and earners.
What the Candidate Will Do:
- Own and develop the global roadmap for the Uber Pro program, from vision setting and user problem identification to solution design and GTM strategy.
- Serve as the domain expert for Uber's global business, guiding the technical team to solve high-impact, complex problems.
- Scale earner products and solutions by identifying creative solutions and maintaining high product launch velocity.
- Champion earner pain points, advocating for user needs, and securing stakeholder buy-in in improving earner experience.
Basic Requirements:
- Experience: 3+ years in high-impact product or analytical roles, with a proven history of scaling products in fast-paced, ambiguous environments.
- Bachelor's degree or equivalent
- AI-Native Mindset: Actively leverage AI frameworks and emerging tools to redefine operational efficiency and accelerate data-driven decision-making.
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- Technical & Analytical Fluency: Ability to deconstruct complex marketplace concepts and translate quantitative data into actionable business strategies.
- Bias for Action: You're a proactive builder who thrives in uncertainty, taking ownership of roadblocks and having a track record of driving high-impact outcomes.
- Communication: Exceptional storytelling skills with the ability to distill complex data into concise, "spot-on" insights that drive executive decision-making.
Preferred Qualifications:
- MBA, or Master's in business, finance, or quantitative fields
- Experience in scaling marketplace, AI, or platform businesses.
- Experience within top-tier, fast-paced technology organizations.
For New York, NY-based roles: The base salary range for this role is USD$142,000 per year - USD$158,000 per year.
For San Francisco, CA-based roles: The base salary range for this role is USD$142,000 per year - USD$158,000 per year.
For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits.
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world - let's move it forward, together.
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- FSA With Employer Contribution
- Fitness Subsidies
- On-Site Gym
- Mental Health Benefits
Parental Benefits
- Fertility Benefits
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Pet-friendly Office
- Snacks
- Some Meals Provided
- On-Site Cafeteria
Vacation and Time Off
- Paid Vacation
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
- Sabbatical
- Volunteer Time Off
Financial and Retirement
- 401(K)
- Company Equity
- Performance Bonus
Professional Development
- Work Visa Sponsorship
- Associate or Rotational Training Program
- Promote From Within
- Mentor Program
- Access to Online Courses
Diversity and Inclusion
- Employee Resource Groups (ERG)
- Diversity, Equity, and Inclusion Program